Design Team Lead – Roam (Telstra’s In-House Creative Agency)

Job Summary

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

About Roam

Roam is Telstra’s in-house creative agency. We’re a collective of hybrid makers and artists from all corners of the industry. We partner closely with Telstra and +61 to push craft and creativity in everything we do. We move fast, think sharp, and make it beautiful. We’re here to break through, raise the bar, surprise people and have a whole lot of fun along the way.

The Role

We’re looking for a Design Lead to guide and grow our team of 8 designers and 2 finished artists. You’ll be responsible for elevating the craft, mentoring talent, and ensuring high-quality delivery across major rollouts and brand initiatives. Accessibility is a key consideration in everything we do, and you’ll be responsible for making sure all our work meets compliance standards for our customers. You’ll work closely with the ECD, producers, and account service teams to bring bold ideas to life, beautifully and on time.

What You’ll Do

• Lead and inspire a team across brand, campaign, and rollout work.
• Push the craft, from typography to layout to motion, and help designers do their best work.
• Collaborate with the ECD to set creative direction and uphold design standards.
• Partner with producers and account teams to ensure smooth delivery and timelines.
• Ensure accessibility and compliance are baked into every piece of work.
• Provide clear, constructive feedback and foster a culture of growth and experimentation.

About You

• 10+ years of design experience, with proven leadership experience.
• A portfolio that shows taste, craft, and versatility across formats.
• Strong understanding of retail and the importance of the finished art process.
• Experience mentoring designers and building team culture.
• Comfort working in fast-paced environments with multiple stakeholders.
• Proficiency in Adobe Creative Suite, Figma, and other relevant tools.
• Strong communication skills, you can present work with clarity and conviction.

We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected].