Designer (1:1)

Job Summary

We are Australia's leading telecommunications and technology company. And with a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We are all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work.

About the role

Telstra’s in-house creative agency is seeking a mid-weight Designer to support the design and execution of personalised customer communications in our 1:1 Strategy. This role focuses on translating creative concepts into production-ready assets, ensuring brand consistency and technical accuracy across all CRM touchpoints, including emails, SMS, and push notifications. 

The mid-weight Designer will collaborate closely with Senior Creatives, Copywriters, and Marketing Automation Teams to implement modular design systems, facilitating efficient and personalized customer engagement. This position requires a keen eye for detail, proficiency in design software, and an understanding of CRM and 1:1 best practice. 

Key Responsibilities

In your role you will be focused on elevating creative standards across all touchpoints, including emails, direct mail, in-app and digital campaigns. You will be committed to building a culture of creativity, innovation, and operational efficiency.

Your core responsibilities:

Design Execution & Production 

• Translate design concepts into finalized artwork, ensuring readiness for deployment across various CRM and 1:1 channel. 
• Prepare and package design files for development and deployment, adhering to technical requirements and best practices.
•  Retouch and manipulate images as needed to align with design specifications and enhance visual appeal. 

Brand Consistency & Quality Assurance 

• Maintain and enforce brand guidelines, ensuring all communications reflect Telstra’s visual identity and tone. 
• Conduct thorough quality checks on all design assets, identifying and rectifying any inconsistencies or errors. 
• Adapt existing designs to various formats and layouts, ensuring consistency across different platforms and devices. 

Collaboration & Communication 

• Work closely with Senior Creatives and Copywriters to ensure cohesive integration of visual and textual elements. 
• Liaise with Marketing Automation Teams to understand technical constraints and opportunities, optimizing designs accordingly. 

The successful candidate will have:

• 3–5 years of experience in graphic design or artwork production, preferably within a 1:1or digital CRM environment. 
• Demonstrated experience with modular design systems and creating assets for personalized customer communications. 
• Familiarity with email and SMS marketing best practices, including responsive design and accessibility considerations. 
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and other relevant design tools including Figma. 
• Experience with HTML/CSS for email design is advantageous but not mandatory (build sits outside of this role). 
• Strong understanding of colour theory, typography, and layout principles. 
• Ability to prepare files for both digital and print production, ensuring technical accuracy and quality. 

This mid-weight Designer role is integral to Telstra’s mission of delivering personalised, engaging, and brand-consistent communications to our customers. If you are passionate about design and eager to contribute to a dynamic team, we encourage you to apply. 

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.