Desktop Support Engineer

Stake is looking for a Desktop Support Engineer to join our team at our Bondi Junction HQ.

We’re an Australian investing platform on a mission to help ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, Stake has grown fast from a fintech startup into a robust financial services company with even bigger plans. Today we have 500,000+ global customers and more than A$3 billion under administration.

Ambition defines our customer base as well as our team. Our working environment is energetic, collaborative and supportive. Stake’s internal mantra is ‘never settle’ and everyone is encouraged to take ownership and challenged to deliver high-quality execution. 

This role is your chance to contribute in making a lasting impact on the financial security of thousands and thousands of Aussies and Kiwis.

About this role

As the Desktop Support Engineer at Stake you’ll be the first call for our Sydney and global team to enable them to do their best work. You’ll be involved in all aspects of internal IT across device management, support, administration and contributing to IT projects and initiatives.

As this role has a focus on our Sydney office, there is an expectation that the role is mainly performed onsite at least 4 out of 5 days.

Your primary responsibilities will be:

• On-site support including meeting rooms, desks, audio visual equipment, networking, printers.
• Onboarding/offboarding: Including the procurement of hardware, creating new system accounts, device configuration and getting new Stakers setup in our IT environment. Offboarding involves closing down accounts for a leaver and the retrieval of Stake hardware.
• Setup, installation, configuration and troubleshooting macOS and Windows hardware. This includes managing these devices using MDM platforms.
• Manage our internal hardware, keep asset management records up to date. This also includes the disposal of Stake hardware or e-waste.
• System administration across our suite of internal SaaS applications.

A bit about you

• Excellent communication, written and interpersonal skills to effectively assist users with varying levels of technical knowledge.
• Exposure to administration across various SaaS platforms including Google Workspace, Microsoft Entra ID, Okta, Jira, Confluence, Slack.
• Experience in supporting and troubleshooting both macOS and Windows operating systems and hardware.
• You have basic networking knowledge and understand networking concepts and managing Wi-Fi infrastructure.
• You’ll contribute to our internal user and technical documents to make sure they are relevant and up to date.
• You have the ability to work independently, we’re a small IT team and we want to empower you to contribute to everything IT at Stake.

At Stake, we value hustle over honours degrees, so we’re more interested in you than your resume. If you believe this is a role you want to jump into head first and be part of our mission, please apply and let us know why you’ll thrive in the Stake community!

Benefits of working at Stake

At Stake you’ll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it. Having said that, we also have perks.

Please see on our Careers website the list of benefits under our Grow with Stake program. They include:

• $2,500/year professional development allowance
• $1,000/year wellbeing allowance
• Up to 16 weeks of paid parental leave
• Childcare allowance of up to $18,000 in value over 24 months
• Extra paid leave during tough times
• Discretionary performance bonus and talent referral bonus
• Employee Share Options scheme

Stake is an equal opportunity employer that values diversity. We’re proactive about providing an inclusive work environment and do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status. We’re also endorsed by WORK180 as a great employer for women. 

So what happens next?

Once we've received your application, we'll give it the attention it deserves, and you'll hear from us regardless of the outcome. If we think you’d be a great fit for our team, we’ll give you a call and take it from there.

Unfortuantely we are only accepting applicants with full work rights. 

To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.