Improve developer experience by analyzing customer data, feedback, and insights; identifying improvement opportunities; and leading process, system, policy, and framework initiatives. The role facilitates workshops, presents insights, conducts root-cause analysis, designs improved processes, produces documentation, and supports enterprise transformation projects. It requires strong customer experience analytics, continuous improvement, stakeholder engagement, planning, organization, and cross-functional project management skills.
- Drive customer-focused improvements using data and insights
- Lead process improvement and transformation initiatives
- Permanent full-time opportunity based in Parramatta
About The Role
The purpose of this position to improve developer experience in Sydney Water by analysing data, feedback and insights, identifying and delivering improvement initiatives that result in improved developer experience and business improvements.
Responsibilities:
- Facilitate engaging workshops and deliver impactful presentations to stakeholders, translating complex information into clear insights and driving collaborative outcomes.
- Advocate for developer customers across the organisation and identify new opportunities for developer-centric improvement initiatives to improve outcomes for developer customers
- Contribute to business effectiveness and improvement by scoping, designing and implementing a wide range of process, system, policy and framework improvement initiatives/projects
- Build a deep understanding of developer needs, wants and values across development segments, and use these to design experiences for developers.
- Lead and participate in business process improvement initiatives, including gathering data, data analysis, capturing processes, conducting root-cause analysis, facilitating discussion, designing new processes, producing reports and documentation.
- Contribute to and support enterprise improvement initiatives including Developer Transformation, Contact Centre and website uplift projects.
About You
- Demonstrated experience in customer experience data and analytics and delivering creative and innovative solutions to customer experience and business challenges
- Advanced planning, organisational and time management skills and ability to manage changing priorities, handle multiple projects and meet objectives
- Highly skilled in encouraging others to generate improvement ideas that lead to increased business performance and customer satisfaction
- Advanced planning, organisational and time management skills and ability to manage changing priorities, handle multiple projects and meet objectives
- Skilled in leading cross functional continuous improvement processes
Does this sound like you? Apply now ensuring your Cover Letter highlights how your skills and experience meet the criteria above. Applications close Wednesday 21st October at 11.59 AEST
We support you throughout the application process and can provide adjustments where required. For more information, please contact Ranya Kumar, Talent Acquisition Partner at [email protected]
Please refer to the JOB PROFILE for full role accountabilities.
Dive into Our Great Benefits:
- Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
- Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
- Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
- 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
- Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
- Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
- Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
- Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. Your personal information may also be used to establish a Dayforce talent profile. Your personal information will be collected in accordance with Dayforce’s Terms and Privacy Policy and Sydney Water’s Privacy Collection Statement – recruitment. Please note as part of the application process, you will be asked to undergo background checks which include a criminal history check.
At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.
Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.
We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.
Sydney Water Parramatta, New South Wales, AUS Office
Parramatta, Australia
Sydney Water Sydney, New South Wales, AUS Office
Sydney, Australia
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