DevOps Engineer

Who we are:

Founded in 2013, Ignition is the recurring revenue and billing automation platform for firms and agencies to transform their sales, billing and payment processes. Ignition automates proposals, invoicing, payments and workflows in a single platform, empowering 8,500+ businesses to sell, bill and get paid for their services with ease. To date, Ignition customers have managed relationships with over 2.4 million clients and earned $13b in revenue via the platform. Ignition’s global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK.

Company Values:

• We are better every day
• We work without ego
• We are smarter together
• We hero our customer

Where and how we work:

We are open to candidates based in Sydney, Melbourne, or Brisbane with full Australian work rights. We operate in a hybrid model, giving you flexibility to work from home, a shared workspace, or a combination of both. 

This role includes participation in a rotating on-call schedule. Candidates must have prior experience supporting production systems while on call. We actively invest in improving monitoring, automation, and operational processes to reduce alert fatigue and continuously improve the on-call experience.

About the role:

As a DevOps Engineer at Ignition, you will help operate, improve, and automate our cloud infrastructure under the guidance of senior engineers. You’ll work closely with backend engineers and the DevOps team to keep our systems reliable, secure, and easy to deploy.

This role is hands-on and execution focused. You won’t be expected to design everything from scratch, but you will be expected to understand how things work, follow best practices, and steadily take on more responsibility as you grow.

What your day to day will look like:

• Operate and support our Kubernetes-based infrastructure, ensuring services are deployed, healthy, and scalable.
• Use Terraform to provision and manage AWS infrastructure including EC2, RDS, S3, and Route 53.
• Participate in a rotating on-call roster, responding to infrastructure and application incidents.
• Triage alerts, investigate issues, mitigate impact, and escalate appropriately.
• Support the operation of Redis and Postgres, identifying issues and working with senior engineers on performance and reliability improvements.
• Monitor system health and uptime, proactively addressing issues before they impact users.
• Contribute to improving monitoring, alerting, and runbooks based on real on-call experience.
• Take part in incident reviews and postmortems, helping reduce repeat incidents and on-call noise.
• Support and improve CI/CD pipelines using Buildkite to ensure fast and reliable deployments.
• Apply security best practices and follow established processes to maintain a secure production environment.
• Collaborate closely with backend engineers to support application and infrastructure needs.
• Document operational procedures, infrastructure changes, and troubleshooting guides.

How we do it:

We build and operate a modular monolith Ruby on Rails application with a GraphQL API and a React/Apollo frontend. Our infrastructure runs on AWS and is managed using Kubernetes and Terraform.

We deploy to production frequently, often multiple times per day, using Buildkite. Reliability is a core focus, and we actively invest in automation, observability, and process improvements to maintain high uptime while keeping on-call sustainable.

What you need to succeed:

• 2–4 years of experience in a DevOps, SRE, or infrastructure-focused role.
• Previous experience participating in an on-call rotation for production systems (mandatory).
• Hands-on experience responding to incidents, investigating alerts, and supporting live environments.
• Working knowledge of AWS (EC2, RDS, S3, Route 53).
• Practical experience with Kubernetes (deployments, debugging, scaling basics).
• Experience using Terraform or similar infrastructure-as-code tools.
• Familiarity with CI/CD pipelines, preferably Buildkite or similar systems.
• Operational understanding of Redis and Postgres.
• Experience with monitoring and observability tools such as CloudWatch, Datadog, or OpenTelemetry.
• Strong problem-solving skills and the ability to stay calm and effective during incidents.
• Clear communication skills and comfort working closely with engineers.

Bonus Points For:

• Experience supporting Ruby on Rails applications in production.
• Exposure to caching layers or CDNs.
• Experience working in environments with defined uptime or SLA targets.
• Interest in reliability engineering, automation, or security.

Why join us:

Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer:

• Competitive salary package plus employee stock options from day one
• Vehicle Leasing Benefits
• Annual education allowance to support your professional development
• Employee recognition program that celebrates impact and contribution
• Quarterly wellness allowance to support your physical and mental wellbeing
• Complimentary subscriptions to Headspace and TELUS Health EAP Wellbeing platform
• Flexible working, supported by work-from-office reimbursement and a mobile allowance to help you set up safely at home
• Work from anywhere for up to one month each year, with business approval
• Financial Planning allowance (after all, we are in the accounting business!)
• Paid parental leave
• An extra paid day off for your birthday, plus paid volunteering leave

Please consider applying, even if you don’t tick all the boxes. Research has shown that candidates from underrepresented minority groups often only apply for roles where they meet all the detailed criteria.  Experience comes in many forms, and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested.

Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact [email protected]