Digital Account Manager

Come and join one of Australia's Top 10 Best Places to Work in the Media & Marketing Industry!

This is an excellent opportunity for someone looking really accelerate their career in digital marketing, within a fast-paced and client-focused agency environment.

​​Reload Media is looking for a Digital Account Manager who is enthusiastic and confident to work directly with clients and can demonstrate their interest in digital marketing, to join our growing agency.

You’ll be the right fit if you have a passion for people, thrive juggling multiple projects at once, and a drive to high-performing campaigns for our clients. If you’re looking for an opportunity to accelerate your growth in marketing and/or digital, then this is the role for you! 

This position is well suited to a recent marketing graduate or someone with around 1 to 2 years' hands-on marketing experience - bonus points if you've worked in an agency before!

Reload Media is a leading digital marketing agency in Brisbane, with clients across multiple continents. At Reload, you'll be working with some of Australia's (and the world's) leading brands including Yamaha, Terry White Chemmart, Aje, Rusty, Gelatissimo, and more.

At Reload you can expect to join a collaborative, energetic and supportive team. A huge amount of passion and energy goes into creating an inspiring and fun environment that sets you up to thrive, with many Reloaders creating impressive careers for themselves. 

Hear what people have to say about working at Reload on Glassdoor.com.au https://www.glassdoor.com.au/Overview/Working-at-Reload-Media-EI_IE1533877.11,23.htm 

This role is responsible for “keeping the wheels moving” across all client engagement - this includes driving forward digital strategies, project managing all elements of the client work both internally and with the client, building trusted partnerships with clients and being the gate-keeper to ensure all client work is deliverable to a high-standard and exceeding client expectations. 

You’ll be working within a multi-disciplinary team called a ‘pod’ with between 5-7 other team members, and will work collectively on a group of clients majority of the time.

• Looking after a portfolio of 10-20 clients in various industries and of different sizes
• Build strong, stable relationships with your key client contacts
• Meet with clients, deliver presentations and provide digital recommendations in line with client goals
• Adapting your service delivery to align with what your clients value from us as an agency
• Creating documents, briefs, and proposals adapted to the needs of your clients

• Leading all client communication across email, phone, face to face or any project management tools
• Working closely with internal teams to support digital activity and liaise between the team and the client
• Ensuring the team are meeting deadlines and work is of a high quality and aligned to client goals
• Keeping team up to date of key priorities through proactive communication
• Oversee all of your client's digital activity and autonomously manage your own work and all deliverables

• Working with the wider team to create digital strategies and tactics that support your client's goals
• Planning, briefing and project managing a range of campaigns and tactics across all digital channels
• Diving into data and analytics to frequently monitor the business impact of our campaigns for your clients
• Creating customised reports for your clients to demonstrate the value of the digital activity they’re running
• Supporting any aspect of the delivery of your client's digital activities- be it helping to write website copy, editing ads or coming up with new creative concepts

• Have a tertiary qualification (or soon to be completed) in a relevant field. I.e. business, marketing, economics, communication or advertising
• An understanding of business and marketing to be able to develop digital marketing strategies for clients
• Demonstrated experience providing exceptional client/customer service, ideally in a role that requires relationship management
• A natural 'people person' who lives to exceed client expectations
• A collaborative attitude that’s able to provide and receive feedback constructively and work in a team with a focus on mutual success
• Able to talk to anyone, anytime - with the ability to present professionally and confidently during meetings or pitches
• A proactive, 'take charge' approach to manage multiple projects and stay on top of your work in a fast-paced and high-pressure environment
• A strong sense of accountability and autonomy to be self-directed to research issues and solve problems
• An exceptional written and verbal communicator, who demonstrates a close attention to detail - whether that’s avoiding typos in emails/reports, to being able to ensure nothing is missed for a client - and an ability to speak the language of the people in front of them
• Prior hands-on experience using digital tools (i.e. Google Analytics), website CMS or eCommerce platforms will be highly favoured but not essential

We're super proud that Reload's stand-out culture and happy team have resulted in us being named as one of the Top 10 Best Places to Work in the Media & Marketing industry for 2023! 

Aside from the usual perks of working in an agency, a core pillar of what defines Reload is a focus on 'People & Careers'. Developing individuals and providing opportunities for growth is at the core of our business model. To support this, you’ll have your own professional development budget, access to our industry leading training and our learning and development platform. We also believe that 'Attitude Creates Ability', and that means at Reload we focus on the way you approach work, not just the skills you have. This is the stuff that really excites us and we hope it does you too!

Some of the other benefits we provide are:

• 2 additional Rest & Relaxation days per year & 1 day of birthday leave
• Flexible hours and hybrid working options
• Opportunities for domestic & international travel
• Additional menstrual & menopausal leave 
• Phone and call plan
• Regular events & parties 
• Paid volunteer day each year
  
• Paid blood donation leave
• Free counselling, for professional or personal matters
  
• 3 months paid parental leave on top of statutory parental leave

Take a look at our careers page on our website to find out all about the perks and benefits of working at Reload.

The salary range for this role is $65,000 to $85,000 plus Superannuation, based on experience.

At Reload, authenticity is at the heart of everything we do. We know that diverse and inclusive teams have a positive impact on our culture and our business. We celebrate multiple approaches, points of view and backgrounds. We work hard to build a culture that encourages, supports and celebrates the ability of everyone to be their full authentic selves at work.

At any point in the application process, please feel safe to let us know of any accommodations that will make it more accessible for you. We encourage you to share your pronouns and anything else you would like us to know that will make this an enjoyable experience.

To start your application, please click 'Apply' to submit your resume & custom cover letter.

Due to the competitive nature of this role, only applicants that include the above will be shortlisted and you'll be contacted within 2 weeks if your application has been progressed.