- Full time (75 hours per fortnight)
- Hybrid work arrangements
- Salary range: $100,000 - $110,000 per year
Be part of Beyond Bank-a bank that is for and with you.
We are one of Australia's largest, 100% customer-owned mutual banks with a credit union heritage. With more than 300,000 customers and more than 50 branches across five states, we are working hard to be the best relationship bank for customers and communities in Australia. When you join Beyond Bank, you will work for a B Corp and be part of a friendly, inclusive and supportive environment where you can continue progressing, no matter what stage of your career you are at.
Our values of: customer obsessed; empowering communities; right things, right way; shared ambition; and championing sustainability are integral to all that we do and are the standards to which we hold ourselves.
Job DescriptionThe role
The Digital Analyst (UX) supports Beyond Bank to provide the best Digital Experience for customers and the business. Reporting to the Digital Experience Manager you will work closely with stakeholders to simplify digital experiences of thousands of Beyond Bank customers.
In this role, you will
- Initiate digital solutions that improve user experience (UX), conversion rates, satisfaction, and back-office processes.
- Gather business requirements from stakeholders across the bank, design service blueprints, identify the most optimum solution for customers and define success metrics.
- Represent the voice of customers by conducting user research and implementing user-centred design principles.
- Define user stories, validate business requirements, and design mock-ups and wireframes.
- Collaborate with technical teams and third-party providers to assess technical feasibility and define the minimum viable product (MVP).
- Conduct various product testing by being in the shoes of a user.
About you
- You are passionate about digital and finding ways to improve user experience.
- You are familiar with UX principles, conversion optimisation tactics, user journeys and user research.
- You enjoy working with multiple stakeholders, your curiosity leads you to identify the root cause of customer pain points.
- You are structured and can organise disparate and ambiguous information into summaries and action points.
- You have 2 years of experience either as a business analyst, or product analyst, or UX designer, or similar.
- You have experience in the banking or finance industry, you had exposure to banking operations processes and financial products.
- You have used experience tools, for instance: Figma, Miro, Adobe XD, HotJar, Optimizely or similar.
Additional Information
See yourself in our team
You will be joining the Digital Customer Experience team, an energetic group of professionals who are passionate about delivering great customer experiences across Beyond Bank's digital channels.
Why work for Beyond Bank?
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at [email protected]
And there’s even more benefits:
- Additional 3 paid work-life balance days to boost your annual leave
- Paid community volunteer days to support many community charities across Australia
- Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
- A flexible, and diverse working environment
- Career development opportunities, training and coaching
By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like?
The process can include a phone screen, video interview, virtual or face-to-face interview, psychometric testing, and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Apply Now!
To find out more about Beyond Bank visit beyondbank.com.au or for more information contact [email protected]
Applications close 23/10/2025
As a certified B Corp we are using our business as a force for good.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
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