Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
Digital Employee Experience (DEX) is about making work easier for Resmedians and empowering effective technology usage. Focusing on transforming support from reactive problem-solving into proactive coaching, adoption enablement, and workflow optimization. This role bridges employee experience, technology support, and platform evolution. Our goal is to be innovative and efficient while embodying a passion for the end-user in everything we do. It is about being agile, building effective business partnerships, learning and testing new technology, and finding better ways of working.
The Lead, DEX – APAC will be the regional driver of this mission. This role partners directly with business and technology leaders to be the point of contact for Resmed’s digital workspace with a focus on identifying friction, enhancing visibility regarding platform changes and building an efficient feedback loop to Corporate Infrastructure & Services (CIS).
This is not a back-office support role, it’s a visible, strategic function that ensures DEX is connected to the business, responsive to regional needs, and aligned with global direction.
Your impact will shape how Resmed employees in APAC experience their everyday technology.
Let’s talk about responsibilities,
Act as the primary DEX representative across APAC, aligning global priorities to regional needs.
Build strong partnerships with APAC and global business leaders, to identify opportunities for digital improvement and collaboration.
Translate regional user sentiment, support trends, and workflow data into actionable strategies that feed into the global CIS roadmap.
Align regional and global rollout and hypercare efforts for major technology changes, ensuring readiness, impact, and adoption.
Champion the employee voice in technology discussions to represent how tools and processes actually impact day-to-day work.
Identify adoption barriers, digital literacy gaps, or workflow inefficiencies unique to APAC teams.
Work with full DEX team to co-create learning paths, office hours, and tailored enablement sessions for the region.
Promote consistent messaging and engagement around new digital tools, ensuring cultural and regional relevance.
Review data from ticketing and sentiment sources to spot escalation trends and recurring friction points from Solutions Specialists in APAC.
Partner strongly with all Global Technology teams to ensure root causes are addressed, not just resolved.
Support the automation roadmap by helping assess human impact and readiness across APAC sites.
Act as a regional connector between ETS, Platform Engineers, and business stakeholders.
Drive transparency and communication loops between support, product, and end users.
Contribute to the global DEX strategy by sharing best practices and lessons learned from APAC’s unique environment.
Qualifications & Experience
5+ years progressive experience in IT support, product enablement, or technology adoption.
Proven experience leading initiatives in a complex, global environment.
A passion for user experience, getting things done, solving problems, and working collaboratively no matter how complex things get.
Understanding of Microsoft 365 environment, SharePoint, Okta/IAM, Jamf, and collaboration technologies.
Experience with service management tools (i.e., Jira Service Management) and data analysis for trend identification.
Exposure to AI tools, workflow automation, or platform integrations is an advantage.
Strong communicator who can translate technical concepts into clear, user-friendly insights.
Confident facilitator capable of engaging both technical teams and non-technical business users.
Analytical thinker with the ability to connect dots between user pain points, technology solutions, and business goals.
Empathetic and user-focused, with a genuine interest in improving how people work.
Adaptable and resourceful — able to navigate cultural and operational nuances across multiple APAC markets and then bring in a global perspective.
#LI-APAC
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
