- 12 month Fixed term contract
- You are a digital optimisation specialist with a passion for great digital experiences
- Our team is committed to super-charged end-to-end digital engagement, powered by compelling personalised content and data-led customer insights
Do work that matters
As a Digital Journey Optimisation Manager you will leverage your customer-focussed, analytics and digital expertise to identify breakpoints in our digital customer experiences and drive solutions to increase conversions for the business and a better experience for our customers.
You will be in a Chapter supporting your development and success in the role whilst working in a Squad focused on improving & optimising a part of the digital customer journey, owning the optimisation roadmap, managing the day-to-day build, delivery and conversion of personalised initiatives on commbank.com.au, CommBank App and NetBank.
See yourself in our team
As CommBank’s venture scaler, x15 builds, buys, and invests in start-ups that could benefit the bank’s 15 million customers and beyond. We’re a community of galvanisers, thinkers and doers who navigate the space between corporate and start-up.
You’ll be a part of the X15 squad - a team of talented POs, UX designers, Marketing, Data and Product managers to help ventures scale through the bank’s internal and external channels. By using data-driven and customer-led insights you’ll ensure experiences are compelling, personalised, and deliver value for our customers.
On any given week you will
- Own acquisition and retention outcomes of digital assets across Commbank.com.au, NetBank and the CommBank app
- Drive end-to-end delivery of key digital experiences, including targeted personalised messaging, and A/B experimentation – from ideation to execution and measurement, using Adobe Target, Adobe Experience Platform, Audience Manager, and Adobe Analytics.
- Deliver weekly, monthly, quarterly and yearly reporting and deep-dive analysis of key metrics
- Develop and execute on a data-driven tactical roadmap for X15 Ventures alongside key stakeholders
- Identify and drive key strategic initiatives
- Support projects impacting digital acquisition and/or retention experiences for X15 Ventures
We are interested to hear from people who have
- A clear customer focus with proven channel and stakeholder management experience
- Exceptional communication, influencing and negotiating skills
- Strong analytical and financial acumen – Adobe Analytics highly regarded or similar application used to extract useful insights from digital data
- Proven ability to identify new business opportunities and deliver and own a strategy from inception through to execution.
- Hands on experience with conversion optimisation platforms (Adobe Platform including Target, Experience Manager, Audience Manager &/or Journey Optimizer ideal)
- Passionate about SEO/website/owned channel optimisation, digital marketing and staying up-to-date with the latest industry trends
If this role sounds like you – Apply now!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 08/12/2024
Commonwealth Bank Sydney, New South Wales, AUS Office
Sydney, New South Wales, Australia
