Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
Job Description- At Qantas Loyalty, our teams come together to create new and unique customer experiences
- Challenge yourself and take the next step in your Product Management career
- Full-time and permanent position based at our Head Office in Mascot
Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include major partnerships and ventures across Insurance, Financial Services and Retail, as well as a number of businesses such as Qantas Money and Qantas Wine.
The Digital Product Manager will work within an innovative team looking to add significant value for Qantas Loyalty through the Qantas Wellbeing App. Leveraging all of Qantas’ amazing assets, this role is a key member of driving Qantas Loyalty products forward and delivering a large revenue stream for the group.
Reporting to the Product Chapter Lead, the Digital Product Manager role will be responsible and accountable for the overall day to day running of the Wellbeing App as part of the Qantas Insurance team. This role will focus on end-to-end customer experience, across mobile, web and contact centre, as well as developing relationships across new channel opportunities.
The role will also need strong analytical skills with the ability to dive deeper into multiple information sources to identify pain-points and make recommendations for change – in addition to the capability of delivering key initiatives.
You’ll have:
- 2 or 3+ years’ experience as a Product Manager or similar leadership role
- Strong understanding of mobile and web technologies and industries
- A bachelor’s degree from an accredited educational institution in a technical discipline (computer science, electrical engineering)
- A demonstrated and focused desire to build products and services that customers will love
- Working knowledge of agile development methodologies
- Experience launching multiple digital products
- An ability to think strategically and creatively
- Demonstrable ability to deal with ambiguity and learn on the fly
- The ability to ensure the confidentiality of sensitive information and thrive in a fast-paced, intellectually demanding and service-oriented environment
- The capacity for self-motivation, independent initiative and creative problem-solving
- A diligent attention to detail and strong technical intuition
- The ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication
- The capacity for self-motivation, independent initiative and creative problem-solving
- A diligent attention to detail and strong technical intuition, as well as the ability to set and manage expectations at the executive level
- Excellent leadership skills with experience collaborating with cross-functional teams
Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
- We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story – get in touch today.
Applications close 30 April 2026
