Does driving innovation and enriching our human experience through technology make you tick? At Re-Leased our vision is to shape the future of Commercial Real Estate and drive better outcomes for people., property and planet.
Our cloud-based commercial property management software is designed to specifically meet the needs of commercial property owners and property managers and make Commercial Real Estate simple and seamless for all parties.
Your Role
As Director of Customer (APAC), you will lead the Account Management, Customer Success, and Implementation teams across the Asia-Pacific region, with a focus on driving strong Net Revenue Retention through high customer satisfaction, effective onboarding, and customer lifecycle account management. This leadership role includes handling escalations, driving team performance, and developing talent, while promoting customer-centric practices.
This role could be based in Australia or New Zealand.
Your Responsibilities
- Lead, inspire and coach a high performing regional team across implementation, customer success and account management.
- Develop and execute a comprehensive customer strategy for APAC region, aligned with the overall customer team objective.
- Drive the Account Management team to achieve and exceed renewal and mid-contract expansion revenue targets.
- Work with the VP and COO to execute renewal and mid contract expansion techniques to drive increased ARR.
- Ensure high levels of customer satisfaction, focusing on gross revenue retention and customer expansion.
- Uphold a smooth transition for the Customer to Re-Leased, ensuring the customer has a deep understanding and confidence to navigate without our support.
- Monitor key customer metrics including the Onboarding pipeline and ELS, CHS and NPS.
- Act as the key advocate for customers working closely with internal teams to resolve issues, drive product improvement and act as an escalation point when required.
- Develop and implement strategies to drive customer adoption, satisfaction, and retention.
Your Experience
- Significant proven experience leading teams and/or departments.
- Strong understanding of the Real Estate industry.
- Experience in leading customer success, account management or implementation teams in the software, technology, or SaaS industry.
- Excellent leadership skills with a track record of successfully managing and developing high performing teams.
- Strong analytical and problem-solving abilities, with the ability to leverage data to drive decision-making.
- Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
Our culture is very important to us too, and we strongly believe in living out our core values:
- People First: One team globally; our people and customers always come first.
- Find a Way: Like a river, we find a way around all obstacles
- Win or Learn: Our journey for improvement never ends; enjoy the ride!
- Aim High: We dare to set big goals and love the challenge of achieving them against the odds.
Why Join Re-Leased?
This is an exciting opportunity to grow your career with a successful, growing, global Saas business where we encourage thought diversity and driving new ideas. We offer a genuine opportunity to enjoy a fast paced, challenging and rewarding environment and the chance to become part of an award winning team. In addition to other benefits, all our employees will get an Individual Health Insurance Policy.
To express an interest please submit your details and tell us your story!
