Director of Product, Consumer Platform

Nine is Australia’s largest locally owned media company. Working at Nine, you’ll have access to a unique range of experiences and opportunities, helping drive the success of the country’s most trusted television, radio, digital and publishing brands. 

Our content reaches almost every Australian - meaning what we do has real impact. We bring people together, celebrate the big moments, and capture the everyday ones.

Some of our most beloved brands have been part of Australian life for generations, and others - new on the scene - have already found their place firmly in our lives. We’re evolving and we need people like you to bring new ideas, innovate and make your mark.

This is a critical, multi-year, multi-million-dollar transformation role. As the Director of Product, Consumer Platform, you will own the CX and product vision, strategy, and execution for Nine's Integrated Consumer Platform. Your goal is to unify disparate technologies from Streaming and Publishing into a single foundation for all consumer experiences across identity, engagement, and commerce, directly underpinning Nine's future revenue growth ambitions.

Key Accountabilities

Strategic Leadership

• Define and own the long-term product vision and strategy encompassing Identity, Accounts, Subscriptions, Billing, Payments, and Martech.
• Identify and execute platform-enabled commercial growth opportunities in collaboration with all Nine business units.
• Lead the technical discovery, definition, and vendor selection (RFP) for new consolidated stacks, ensuring future-proofing.
• Strategically reduce investment in legacy systems, managing a graceful transition while ensuring security and maintaining critical business dependencies.
• Drive innovation and acceleration through the strategic use of AI and external expertise.

Delivery & Program Execution

• Lead the Consumer Platform product function (including 'Accounts & Engagement' and 'Commerce' domains), building a high-performance, product-led culture.
• Own the definition and execution of the roadmap, ensuring value delivery on schedule, specifically targeting milestones like the LA Olympics.

Stakeholder & Vendor Management

• Act as an exceptional leader and internal thought-leader, influencing C-level, ELT, and Board stakeholders to secure long-term buy-in.
• Act as the key technology partner to the Technology Director and senior executives, providing clear communication on progress, risks, and budget.
• Support the Technology Director in leading key vendor and implementation partner relationships, ensuring they deliver on commitments.

What You Bring:

• Significant experience in product leadership, with a proven track record of delivering large-scale, complex digital transformation programs in a consumer-facing, high-traffic environment.
• Deep strategic acumen with the ability to translate business goals into a clear product and consumer experience strategy.
• Demonstrated experience in building high-performing product teams and a deep understanding of modern product development practices, craft and tools.
• A deep understanding of the digital consumer commerce ecosystem across payments, identity, entitlements, communications and more.
• Experience with vendor evaluation, selection (RFP), and management for business-critical systems (e.g., CIAM, Subscription Billing, Payment Gateways).
• Strong financial and budget management skills, demonstrated commercial awareness and the ability to translate product and experience development into attributable commercial growth.
• Exceptional executive-level communication and stakeholder management skills, with the ability to influence and align individuals from the engineering-level to the boardroom.
• Experience in media, streaming (SVOD/BVOD), or publishing industries is highly desirable.

How we work

At Nine, our flexible work options vary by role and team. Depending on the position, this may include flexible hours, hybrid work, or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team. 

Our employee benefits include:

• 18 weeks paid parental leave with no distinction between primary and secondary carers.
• Access to 'Employee Exclusives' program - a way of getting closer to our incredible brands, offering unique experiences, behind-the-scenes access, and awesome perks.
• Digital newspaper subscription to our mastheads.
• Annual gift voucher for Stan subscription.

More info at Nine Careers.

Our Commitment to Diversity and Inclusion:

We're committed to a safe, respectful and inclusive Nine. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, genders, nationalities, backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process, please advise us when you apply.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.