Director of Product Management - Ecosystem Integrations

Top priorities:

• Working closely with customers and partners to understand how Cloudinary is used when integrated in customer technology stacks.
• Executing on Cloudinary’s strategic vision - to become ubiquitous as a media platform, for multiple personas in any technology stack that touches media.
• Act as the technical PM for ISV activity - lead integrations for selected CMS, PIM and MarTech vendors.
• Work closely with partners and customers to define integration scope, success criteria and adoption plans.
• Partner tightly with Product Management platform teams, to represent integrability requirements - act as an internal customer for platform enhancements that serve the integrability needs, and bring PM ownership into Product where needed.
• Define and oversee successful development of integrations - choose and run the delivery model (internal, outsourced vendors, or agentic/automated approaches), and be accountable for delivery, reliability and time-to-value - teaming up with Program management, and ecosystem Architecture, for technical oversight.

What you’ll own:

• End-to-end product ownership for ecosystem integrations - from partner discovery and technical scoping through delivery, launch and post-launch operations. This includes integration API design, contract requirements, error modes, monitoring and runbooks.
• Technical product roadmap - define integration architecture and roadmap that drives ecosystem enablement and integrates with Platform & Product requirements. Ensure integrability requirements feed into Platform roadmaps.
• Drive both exploratory and enterprise workstreams - run fast prototypes / experiments (hypothesis → prototype → evaluate) and operationalize proven integrations for scale. Measure cost, reliability and time-to-value as primary evaluation axes.
• Specify and validate the work of delivery partners & outsourcing - select, coordinate, balance cost, expertise and strategic risk when choosing internal vs external execution. Set up outsourcing for success.
• Experiment with new delivery approaches - prototype and evaluate agent-based integration patterns and MediaFlow-based blocks where appropriate to lower cost/risk for low-volume ecosystems.
• Partner GTM & adoption - work with Partnerships, Marketing, Sales and CS to build partner GTM plans, enable SIs, and drive adoption metrics tied to partner impact and ARR.
• Quality, observability & KTLO - own SLA/reliability targets for integrations and ensure KTLO items are correctly scoped and funded (operate/handoffs)

Success metrics:

• Number of validated integrations launched and successfully adopted by partners/customers.
• Revenue / ARR influenced or sourced via ecosystem integrations and partner GTM motions.
• Time-to-value for integrations (prototype → production) and cost per integration (including outsourced spend).
• Integration reliability / uptime and operational MTTR.
• Partner satisfaction and enablement metrics (SI enablement, certifications, partner referrals).

What we’re looking for:

• 5+ years in product management, preferably with direct experience building integrations, app marketplaces, partner products or ISV developer experiences. (Director-level experience is helpful for coordinating across Product, Platform and R&D).
• Strong technical fluency - APIs, webhooks, authentication patterns (OAuth), data models (CMS/PIM/content schemas), message flows and integration testing strategies.
• Experience working with ISVs and SIs - particularly DAM, CMS, PIM, MarTech ecosystems (or equivalent enterprise SaaS integrations).
• Proven track record of delivering through outsourced vendors and delivery partners, including scoping, vendor selection, SLAs and contract management.
• Strong partner & stakeholder management skills - able to align Product, R&D, Partnerships, Sales and CS around integration priorities and tradeoffs.
• Comfortable with experimentation: define hypotheses, run fast pilots, and make scale/KTLO tradeoffs based on measured results.
• Excellent written & verbal communications, and experience producing technical requirements, PRDs and runbooks. Experience supporting GTM plans is a plus.

Behaviors & leadership:

• Operates as a full owner for integrations product management: drives clarity, simplifies tradeoffs and consistently pushes to measurable outcomes
• Pragmatic about build vs buy vs agentic models - chooses the delivery approach that minimizes risk and maximizes partner value.
• Able to influence senior stakeholders across Product, R&D and GTM functions and negotiate tradeoffs at the organizational level.