- Join Australia’s leading educational video platform and enhance video learning experiences for schools
- Lead high-performing, passionate and motivated customer-facing teams
- Permanent role, full-time, working hybrid from home and in the Sydney office
Why Join Us?
Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We’re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world.
Join our passionate team dedicated to transforming education, and be part of something that’s more than just a job for us - it's a mission we truly believe in. We're committed to helping you develop your skills, explore new areas, and really shine in your career. You can expect support and the benefits of a flexible, open and vibrant work environment. At ClickView, your thoughts and creativity aren't just welcome, they're celebrated!
Ready to discover your potential with us?
The role:
We are seeking a dynamic Director, Sales and Customer Success (APAC) to lead our customer-facing teams and drive revenue growth. In this pivotal role, you will develop a customer acquisition and retention strategy that aligns with our global objectives and meets revenue targets for ClickView.
You will lead and drive the sales team to consistently exceed sales goals by identifying new business opportunities that fuel growth for the overall business. Your expertise in building strong relationships will be essential in aligning the efforts of sales and customer success teams to operate as one, in order to amplify ClickView's impact and solidify our market presence.
The ideal candidate will motivate and lead employees and leaders across the organisation, cultivating a culture of high performance and excellence. This is an exciting opportunity for a visionary leader, driven to revolutionise education through innovative video solutions.
Responsibilities:
- Consistently drive sales success by partnering with the CCO and CEO to develop and execute a results-focused sales strategy targeting new business growth
- Lead the sales team to identify, qualify, and close new business opportunities, while proactively driving demand through community engagement
- Drive new business growth, customer retention and satisfaction by uniting sales and customer success teams under a unified strategy
- Develop strategies that enable customer-facing teams to effectively showcase the value of video in the classroom
- Report to the CCO on business performance and work with other Managing Directors to standardise management practices across regions
- Cultivate and leverage key customer relationships with schools and government bodies, serving as a brand advocate to expand ClickView's presence
- Manage the P&L of the business unit to deliver consistent profitability and year-over-year business growth
- Oversee reporting accuracy and data integrity in Salesforce (CRM) while driving adoption of internal tools to enhance operational effectiveness
Requirements:
- 5+ years experience in EdTech, including 2+ years leading customer-facing teams
- Proven commercial acumen with successful strategy development and execution
- Track record of growing sales and market share in education, successfully launching new products and building profitable income streams
- Expertise in contract negotiation and pricing strategies
- Strong leadership skills with a proven ability to inspire, motivate, and coach high-performing teams while ensuring accountability to sales processes
- Experience leading customer-centric initiatives to enhance customer experience
- Solid understanding of data and its application for informed business decisions
- Experience in P&L development and business forecasting
Benefits:
- Extra paid Wellbeing and Volunteering leave - to care for yourself and others 🚴
- Flexible working hours and arrangements - to accommodate for different working preferences and personal situations 🏠
- 100 days working from anywhere - work remotely from a different location for up to 100 calendar days per year 🌎
- Employee discounts - we offer all employee’s access to a wide range of discounts through FlareHR to support their wellbeing and financial health 💰
- Learning and Development budgets - access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you 🥇
- Wellbeing Policy - with access to EAP and wellbeing apps, we put your mental health and wellbeing at the forefront of what we do 💆♂️
- Generous parental leave policy - we offer an additional 16 week’s full pay 🚼
- Regular social events and conferences - we celebrate the hard work of our team with regular catered social events, conferences across all offices, amazing harbour front office views, and free snacks daily 🥂
