About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
The Director of Technical Communications will serve as the strategic leader of LogicMonitor’s technical documentation function, transforming our technical content ecosystem into a critical driver of product adoption, customer enablement, and organizational scale. This role goes beyond managing content delivery—it requires a visionary who can shape a company-wide documentation strategy, influence cross-functional partners, and integrate content into the full product development and go-to-market lifecycle. You will oversee a team of Content Writers, and Information Architects, while building the framework, infrastructure, and partnerships necessary to deliver documentation that empowers users, accelerates onboarding, and supports internal enablement at scale.
This position reports directly to the Sr. Director of Product Operations.
Here's a closer look at this key role:
- Define and own the company-wide documentation strategy, ensuring it is tightly aligned to product roadmap priorities, customer needs, and business outcomes across the full product lifecycle.
- Lead, develop, and scale a high-performing team of Technical Writers, UX Writers, and Information Architects, fostering a culture of innovation, excellence, and inclusivity while supporting a strong first-line manager on executional delivery.
- Integrate documentation strategy into the product development and go-to-market lifecycle, ensuring content planning begins at ideation and is embedded in every stage from build to launch to adoption.
- Oversee the creation of high-quality, user-centric content that accelerates product adoption, improves onboarding, and supports both external users and internal enablement efforts.
- Drive tooling and infrastructure innovation, owning the roadmap and budget for modern authoring tools, automation, and scalable documentation systems that improve efficiency and discoverability.
- Establish and maintain governance frameworks, including content standards, style guides, templates, and review processes to ensure consistency, accuracy, and a best-in-class user experience.
- Build and operationalize content analytics, tracking usage, performance, and quality to inform continuous improvement and demonstrate business impact.
- Bachelor's degree in Technical Communication, English, Computer Science, or relevant field experience.
- 10+ years in technical communication roles, with 5+ years in a strategic leadership capacity managing documentation functions at scale
- Strong understanding of SaaS platforms, IT operations, and observability tools; ability to grasp complex technical concepts and translate them into user-friendly documentation.
- Experience working in fast-paced, high-growth environments, with the ability to inspire teams, drive clarity and foster professional growth.
- Strong stakeholder management and executive communication skills.
- Proven track record of building documentation strategies, transforming content ecosystems, and leading cross-functional programs.
- Demonstrated ability to work effectively with cross-functional teams and manage stakeholder relationships.
- Demonstrated expertise in PDLC/SDLC integration, content tooling, process design, and performance metrics
- Experience with DITA and topic-based authoring preferred
- Experience using AI tools to enhance productivity, innovation, or problem-solving
Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 7/15/2025
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-JP1 #LI-Hybrid #BI-HybridLogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
Top Skills
LogicMonitor Sydney, New South Wales, AUS Office
LogicMonitor Sydney, Australia Office
Our office is located in the Sydney CBD, close to Town Hall and Hyde Park. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration.
