Disaster Recovery Coordinator

Company Description

Let’s create a more sociable future together

At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!

Job Description

• Be uniquely you, come as you are
• 2 Year fixed-term contract 
• Group discounts 

The Disaster Recovery (DR) Coordinator is a critical role responsible for planning, managing, and coordinating disaster recovery efforts within Endeavour Group. This role’s primary focus is ensuring that the EGL business can quickly recover and continue operations in the event of an IT disaster, such as a server failure, data breach, natural disaster, or any other catastrophic event that disrupts business continuity. The DR Coordinator will work across different teams to create and maintain disaster recovery plans and ensure the Endeavour Group can respond effectively to disasters. 

Sound good? Read on.

Here is a taster of what you can expect in this role:

Disaster Recovery Planning and Strategy

• Develop DR plans: Support DR manager to create and maintain comprehensive disaster recovery plans that cover a range of potential disaster scenarios. These plans typically include IT disaster recovery, data recovery, business continuity, and communication protocols.

• Risk assessment: Conduct regular risk assessments to identify vulnerabilities and gaps in EGL business operations or IT systems that could impact the organization in the event of a disaster.

• Business Impact Analysis (BIA): Work with EGL business leaders to conduct BIAs, which help identify critical business functions and prioritize recovery efforts based on their impact on the organization.

Coordinating Recovery Efforts

• Coordinate disaster response: Support DR manager to coordinate recovery activities across IT, security, operations, and other departments. Ensure that the right resources are allocated, and recovery teams are aligned.

• Emergency procedures: Maintain and ensure the team is familiar with emergency recovery procedures, which include steps for restoring critical services, data, and applications.

• Resource management: Ensure that the necessary hardware, software, and personnel are available and ready to support recovery efforts.

Documentation and Testing

• Document DR plans and processes: Ensure that all disaster recovery procedures are thoroughly documented, including step-by-step recovery processes, responsibilities, and resources.

• Test DR plans: Conduct regular disaster recovery exercises, such as tabletop exercises, simulated disaster scenarios, and full-scale testing to ensure that the DR plan works as intended. Evaluate the effectiveness of these tests and update the plan as necessary.

• Review and update documentation: Regularly update DR documentation to ensure it reflects changes in infrastructure, applications, or business requirements.

Risk Management and Compliance

• Compliance: Ensure that the disaster recovery plans meet legal, regulatory, and industry standards. This includes working with compliance teams to ensure that DR efforts are aligned with required disaster recovery and data protection regulations.

• Mitigation of risks: Identify potential risks to disaster recovery, such as data loss, service outages, or supply chain disruptions, and take steps to mitigate those risks in advance.

• Third-party vendors: Collaborate with third-party vendors and partners to ensure that their disaster recovery plans align with the organization’s plans, especially if critical services or data are outsourced.

Business Continuity Planning

• Business continuity integration: Work closely with business continuity teams to ensure that IT disaster recovery plans are aligned with broader business continuity strategies, including alternative work arrangements and maintaining communication channels with stakeholders during recovery.

• Critical system identification: Help identify and prioritize critical systems and applications to minimize downtime and prevent major disruptions to business operations.

Communication

• Internal communication: During a disaster, the DR Coordinator is responsible for communicating with internal stakeholders (e.g., executives, department heads) to provide updates on recovery progress and expected timelines.

• External communication: Work with the PR and legal teams to ensure external communication is handled effectively, especially if the disaster impacts customers, clients, or the public.

Training and Awareness

• Training: Conduct regular training sessions for staff and teams involved in disaster recovery, ensuring they are familiar with the plans, recovery tools, and their specific roles during a disaster.

• Raising awareness: Promote a culture of disaster preparedness throughout the organization, ensuring all employees understand the importance of DR and business continuity planning.

Continuous Improvement

• Post-disaster reviews: After any disaster or recovery test, the DR Coordinator leads post-mortem analysis sessions to assess the recovery process, identify areas of improvement, and update plans accordingly.

• Lessons learned: Ensure that feedback from disaster recovery tests or real incidents is incorporated into future plans, ensuring continuous improvement in the organization’s resilience.

• Monitor DR capabilities: Keep track of the performance of recovery infrastructure and services to ensure that they are capable of meeting recovery objectives.

Qualifications

Now let’s talk about you: 

• Risk and Compliance Expertise: Knowledge of disaster recovery-related regulations and industry standards (e.g., ISO 22301, NIST SP 800-34, PCI DSS, HIPAA). Experience in risk assessment, business impact analysis (BIA), and continuity planning methodologies.

• Technical Expertise: Solid understanding of IT infrastructure, including networking, servers, databases, and cloud computing. Familiarity with data backup and recovery technologies, virtualization, high availability (HA), and disaster recovery solutions (e.g., failover clusters, replication, snapshots).

• Tools and Technologies: Strong knowledge of Backup and Recovery Software: Veeam, Veritas NetBackup, Commvault, Rubrik

Cloud DR Solutions: AWS Disaster Recovery,

Google Cloud Disaster Recovery, Azure Site

Virtualization Technologies: VMware, Hyper-V, Citrix

Automation Tools: Ansible, Terraform automation

Incident Management Tools: ServiceNow

• ITIL Proficiency: Solid understanding of ITIL 4 principles, particularly in incident, problem, and change management processes.

• Data Analysis and Reporting: Skilled in creating reports and dashboards to support data-driven decision-making.

The benefits are good too! 

• We offer flexible working in every sense
• An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
• Monthly meeting-free days 
• Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

Additional Information

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup