What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations – Document Processor/Intake Team is responsible for providing services to customers relating to document and order processing; delivery; feedback and complaint; general and product inquiry; order discrepancy; and potential product returns. Overall, acts as a liaison in problem-solving, research and problem/dispute resolution.
Qualifications
1 or more years of experience in working in a customer service oriented and fast-paced environment
Has intermediate knowledge/utilization of MS office applications and productivity tools
Can easily navigate and toggle between screens and systems to complete tasks
Has intermediate communication skills, both verbal and written
Has good interpersonal and critical thinking skills
Is keen to details, has organization skills and sense of urgency
What is expected of you and others at this level
Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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