E-Learning Content Creator (FTC - 12M) - Customer - Local Government (P727)

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.   

Why you'll love this opportunity as E-Learning Content Creator at Civica

As an E-Learning Content Creator, you’ll play a key role in designing and producing engaging eLearning content that supports our customers in understanding and using Civica’s products.

You will work across storyboarding, content development, LMS administration, and stakeholder engagement—ensuring all content aligns to our broader content strategy and brand standards.

You’ll join a supportive team, collaborate with product and customer teams, and contribute to a high-quality learning experience that underpins strong customer outcomes.

What you'll be doing

• Create and manage content storyboards for digital learning modules
• Produce high-quality eLearning content, including training videos, assessments and evaluations
• Maintain and update content in line with product releases and updates
• Support the administration of the Learning Management System (LMS)
• Ensure all content aligns with Civica’s branding and content strategy
• Work closely with internal stakeholders and customers to deliver engaging learning experiences
• Facilitate training sessions where required
• Meet performance targets and advocate for strong customer outcomes

What you will need to be successful in this role

• Experience in a similar digital content or eLearning development role
• Strong creative thinking and the ability to bring ideas to life
• Hands-on experience with TechSmith tools such as Camtasia and Audiate
• Excellent organisational skills and the ability to manage multiple priorities
• Strong communication skills—both written and verbal
• Ability to work independently as well as collaboratively
• Strong stakeholder engagement capabilities
• Ability to deliver content aligned to project timelines and budgets
• Willingness to travel interstate when required

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.