eCommerce Business Analyst

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.

With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology, and intelligence. Visit us at: www.accenture.com/song

Job Description:

Do clients rely on your impressive ability to define and implement innovative, web-based solutions that transform their ability to acquire and engage customers?

Or perhaps you’ve become the go-to thought leader for eCommerce and web content management systems? If driving the business and functional requirements of large-scale projects fits squarely within your digital wheelhouse, Accenture may be the perfect place to build your career.

The Work:

• Participate in the analysis, design, and implementation of ecommerce platforms such as SAP Hybris (Commerce Cloud), Salesforce Commerce, Magento, and other enterprise ecommerce solutions

• Apply specific functional knowledge of ecommerce applications to help guide the design and implementation of the solution

• Manage and conduct requirements gathering, stakeholder interviews and initial client discover work

• Identify opportunities and show forward-thinking approach in defining Hybris components, storefront templates, checkout flows, product/catalogue structures, and opportunities for efficiencies

• Prepare detailed requirement specifications, functional specifications, use case and work-flow diagrams and manage the requirements throughout the project lifecycle

• Provide oversight and hands-on expertise within Hybris setup, product/catalogue configuration, promotions, pricing, and order management through SDLC

• Support client across SDLC in production and review of functional design, solution demos, and hands-on training within Hybris (catalogue management, promotions setup, order workflows, etc.)

• Lead testing efforts in conjunction with the Project or QA Manager, including the design and execution of test scripts and scenarios

• Serve as the bridge between PM, QA, development and client teams

• Prepare training materials (catalogue management guides, ecommerce admin training, etc.) appropriate for target audiences, and develop and conduct training sessions

• Assist with gap analysis, business process redesign, roadmap planning and developing proof-of-concepts

• Identify and raise project issues and risks over course of SDLC

• Support the development of strong client relationships by building trust, rapport and strong working relationships with key sponsors, stakeholders, and team members

• Showcase deliverables and demos across client teams

• Travel required

Here’s what you need:

• 3+ years of experience gathering and documenting requirements

• 2+ years of full lifecycle implementation experience using various SDLC methodologies

• 1+ year of implementing web content management and/or eCommerce applications

• Bachelor's degree or equivalent (minimum 12 years) work experience

Bonus points if:

• Experience working with relevant ecommerce and digital experience platforms such as SAP Hybris (Commerce Cloud), Salesforce Commerce, Magento, commercetools, or other best-of-breed products

• Experience eliciting high-level business requirements and creating detailed functional specs as well as other documentation like requirement traceability matrixes, work-flow diagrams and use-cases

• Ability to lead team and client meetings and to clearly articulate the ecommerce solution being developed with all stakeholders, along with the ability to walk stakeholders through Hybris features such as product catalogue setup, promotions, pricing, checkout flows, and order management

• Experience working with agile methodology

• Experience collaborating with both backend (Hybris/ecommerce platform) and frontend UI development teams in parallel, as well as with creative design and UX teams

• Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity and innovation

Benefits of Working for Us:

• Holistic well-being program

• 18 weeks paid parental leave.

• Employee Share Purchase Plan

• Structured career development plan

• Local and international career opportunities – many of our team members have worked across the globe!

• Employee recognition program

• Flexible Work Arrangements - centred around our commitment to supporting the health and wellbeing of our people.

We are a WORK180 Endorsed Employer, to see our benefits and policies click here

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

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As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry.

 
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