Manage eCommerce growth for Australia and New Zealand through paid search, paid social, affiliates, email marketing, merchandising, content updates, testing, personalization, and site optimization. Coordinate with global, regional, local, agency, and communications teams to improve traffic, discoverability, conversion, and customer experience while contributing to omnichannel and digital platform initiatives.
The Blue Box.
Tiffany & Co. have defined luxury-style, the exemplary innovators renowned for the world’s most exquisite designs.
From our designs to our people, we dare to push the boundaries of what is possible – what in our imaginations could possibly exist within the Blue Box? It's this ingenuity and creativity that has made Tiffany & Co. the world’s most recognizable luxury brand.
Are you passionate about driving digital growth and online customer experiences? Do you thrive in a data-driven environment where performance media, analytics, and strategic execution come together? Are you looking for an opportunity to further your career within digital marketing at a world-leading luxury brand?
An opportunity has arisen for an experienced eCommerce Specialist to join our Omnichannel team in Sydney, CBD.
As an eCommerce Specialist, you will:
- Manage Paid Search and Paid Social budgets to maximize visibility and return on ad spend.
- Develop affiliate strategies and referral marketing to drive traffic from new customer sources.
- Review performance of traffic-driving digital channels with Google, Communications, and agency teams.
- Optimize website content and visual merchandising following global guidelines and local moments.
- Manage local EDM creation, audience targeting, and campaign execution for Australia and New Zealand.
- Optimize category and product grids (sorting, curation, and hygiene) to improve discoverability and conversion.
- Coordinate product badges, align on-site assortment with campaign priorities, and report on performance metrics.
- Coordinate day-to-day site content updates, localization QA, and global content author briefings.
- Execute A/B testing campaigns, customer journey optimization, and personalization strategies.
- Contribute to the omnichannel roadmap, mobile redesign, and site feature evolutions on Tiffany.com.
- Collaborate with global teams and stakeholders to prioritize digital projects and research industry best practices.
To be successful in this role, you will:
- Minimum of 3-5 years of experience in performance digital media.
- Deep hands-on experience working with Google Ads, Affiliates and other search platforms is essential.
- Good understanding of omni-channel customer management across website, and in store.
- Experience supporting e-merchandising activities (product grids, category maintenance, on-site discovery improvements).
- Experience with project management tools (e.g., Jira, Asana, Trello or similar).
- Hands-on familiarity with content management systems and authoring tools (e.g., Adobe Experience Manager (AEM)).
- Commercial mindset and team contributor
- Comfortable working in a fast-paced environment with multiple stakeholders and shifting priorities.
- Strong communication and collaboration skills; able to coordinate across regional and local teams.
Why Tiffany?
Generous salary, employee merchandise benefits and milestone gifts.
- High performing, caring, fun and dynamic team.
- Culture focused on collaboration, innovation, wellbeing and growth.
- Endless career opportunities with the world's largest luxury group - LVMH!
- Never-ending training and individual up-skilling opportunities.
- Great mentoring from highly experienced management team.
- Global opportunities for networking and cross-collaboration.
- Wellbeing and Charitable Giving/Volunteering Program.
- A vibrant, positive and socially connected team environment.
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