The eCommerce Specialist will manage daily trade activities on the Showpo website, analyze metrics for performance improvements, collaborate with teams, and support SEO strategies.
About Us:
Showpo is the Australian owned, global, social media led ecommerce brand, redefining fashion retail for the new generation.
Showpo was established in Sydney in 2010 from our Founder & CEO Jane Lu's garage. Forward to now, we have disrupted the traditional retail model, are a global fashion destination and one of Australia's home grown true global success stories. We pride ourselves on empowering women worldwide and being one of Australia's largest and most successful social media brands.
The Role:
An exciting role has arisen within our incredible Digital & eCommerce team as eCommerce Specialist! you will be instrumental in the day to day trade of the Showpo website and will work closely across the business with Product, Operations and Marketing - ensuring a 360 seamless web journey to drive conversion in a brand led environment.
Working directly with our eCommerce Trading Manager you will be analysing eCommerce trade metrics for informed decision making and driving growth through strategy while retaining a customer lens to engage the Showpo community.
Sound interesting? Read on!
Day to day, you will:
- Monitor key metrics (conversion rate, AOV, bounce rate, revenue) and take proactive action to improve performance, including coming up with hypotheses for testing
- Alert the wider team of any abnormalities and actively work to problem solve/troubleshoot
- Keep the customer lens front of mind throughout trade actions, supporting customer retention strategy
- Work closely with our Marketing Team to ensure all initiatives are aligned and achievable from an Ecommerce capacity
- Updating content within Shopify and our CMS systems to ensure accurate and tailored trend based content
- Homepage and asset flips inline with new launches and sales periods
- Participate in monthly trend planning sessions to guide product placement, and go-live timings
- Implement SEO recommendations, namely product population and content
- Oversee Shopify backend management in collaboration with the Ecommerce Trading Manager
- Be a specialist within our tech stack - such as Shopify, Nosto, Sanity and Hydrogen.
- Work alongside the digital team to manage external agencies across SEO and development
Who are you?
- Genuine understanding and passion for fashion
- 2+ years working with Shopify
- Experience working across multiple markets (AU, US, UK)
- Experience using Google Suite or similar
- Proven experience working in a high performing, fast paced digital team
- Previous experience driving growth in emerging markets, acutely tailored to localisation
What's in it for you?
- Hybrid work environmanet - 3 days from home and 2 in the office!
- 50% staff discount, monthly staff sample sales, dog-friendly office, plus discounts at places such as Peaches Pilates studios and the cinema!
- Showpo paid 24/7 GP access through our Updoc employee healthcare benefit! (Including prescriptions and referrals sent straight to your phone)
- Enjoy financial advice and discounts through our Commbank Workplace Banking Program
- We encourage our team to make time for fun - from Games Night and Parties to Friday bubbles and our “I S**t Rainbow” recognition awards
- Plus: brekkie bar, EAP mental health support, Showpo Coffee Club, Showpo Wellness Club
- What matters to us - we support The Hunger Project through our donations, staff sample sales, yearly edits and awareness.
- We were recently the first ever business in Australia to gain our "Endometriosis friendly" workplace accreditation through Endometriosis Australia
Are you our new eCommerce Specialist?! Click Apply to find out more!
At Showpo we are committed to fostering an environment where everyone can belong and be their authentic selves. We strive to craft a culture that reflects the diversity of our customer, where our differences make us stronger and help us become better humans. We celebrate our people and support them, ensuring we’re a workplace welcoming to all, where everyone can bring their whole selves to work. We are on a journey and sometimes might make mistakes, but we are committed to learning, growing and backing up these words with positive action.
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