Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, delivering high-stakes, high-value payments across the global education, healthcare, travel and B2B industries.
Today, we've digitized payments for more than 4,000+ global clients in more than 140 currencies across 240 countries and territories around the world. And, we're just getting started!
With over 1,300+ global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity:
Flywire is looking for a motivated and hardworking Account Manager to help with the delivery and execution of our solution to Small-to-Medium (SMB) partner institutions. This individual will execute scalable, efficient strategies to continuously improve and expand our client engagement to retain & maximise the value of these partnerships.
Key Responsibilities:
The SMB Account Manager (AM) utilizes data to understand, at scale, client profiles, needs & goals. They use this knowledge to ensure Flywire products and services are helping the client be successful. The AM executes scalable, efficient strategies designed to increase Flywire's effectiveness on campus while providing accurate and timely issue resolution. They effectively communicate with client stakeholders through a mixture of data-led, targeted campaigns as well as direct engagement, in keeping with the long-tail strategy.
AMs have a thorough understanding of Flywire products and services. Because AMs come to know their regional market & EDU sub-industries so well, they are able to identify additional ways that Flywire can serve certain account(s). In partnership with the Sales team, they ensure the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the SMB Account Manager will:
- Protect and grow existing accounts by executing a scalable account management strategy
- Utilise data to systematically identify new revenue opportunities through existing products
- Collaborate with Sales to close new product opportunities which further unlock an account's potential
Additional duties of the an SMB Account Manager:
- Support the execution of new client onboardings & new product deployments
- Work collaboratively with Client Operations to resolve operational challenges
- Represent Flywire in webinars and in-person events as needed
- Be an active contributor to the development of the team, providing 'on the ground' insight
- Supporting the onboarding of new team members
- Contract renewals
Qualifications
Here's What We're Looking For:
- Bachelor's Degree in Business, Communications, or Marketing
- 2+ years of experience managing client/customer relationships, success and/or support
- CEFR minimum level of C1 in English & Japanese
- Excellent written and verbal communication skills
- Emotional intelligence and change management skills
- Be an engaging, personable & confident presenter
- Strong attention to detail, time management and organisational skills
- Excellent interpersonal, analytical and planning skills
- Problem solving and project management skills
- Be accountable, proactive & persistent. Always
- Experience in sales/account management in Higher Education Industry is preferred
- Salesforce experience is a plus
Additional Information
What We Offer:
- Competitive compensation, including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.
