Lead the EMEA Solution Consulting team for Data & Analytics. Drive innovation, best practices, and strategic initiatives while collaborating with sales and marketing to enhance solution delivery.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
As the EMEA Director Solution Consulting, COE Leader you will be responsible for driving excellence, innovation, and consistency across our Specialist Solution Consulting community in EMEA for Data & Analytics Solutions.
Key focus areas will include driving the Data & Analytics workflow growth strategy, expanding specialist solution consulting capabilities and shaping cross-functional ecosystem activities to build pipeline, secure tech wins and capture market opportunities.
You'll act as a catalyst for best practices, knowledge sharing, technical innovation, and capability uplift, helping our solution consulting and pre-sales teams deliver differentiated value to customers at every stage of the sales cycle.
Serve as the central point of contact for SC enablement, innovation, and strategic initiatives across EMEA.
• Foster a thriving community of Specialist SC's by curating and sharing best practices, tools, methodologies, and assets.
• Identify capability gaps across regions and work with Major Area leaders to support upskilling and enablement programs.
• Drive consistency and quality in technical storytelling, demo's, value articulation, and competitive positioning.
• Lead or coordinate regional CoE initiatives (e.g., demo strategy, industry use cases, tech wnis, onboarding).
• Collaborate cross-functionally with Sales, Marketing, Product, and Enablement to align go-to-market efforts.
• Act as a thought leader and champion for emerging technologies, industry trends, and solution strategy alignment.
• Measure and report on the effectiveness of pre-sales practices and assets across the community.
• Represent EMEA pre-sales in global CoE forums and contribute to shaping global standards
Qualifications
To be successful in this role you have:
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
As the EMEA Director Solution Consulting, COE Leader you will be responsible for driving excellence, innovation, and consistency across our Specialist Solution Consulting community in EMEA for Data & Analytics Solutions.
Key focus areas will include driving the Data & Analytics workflow growth strategy, expanding specialist solution consulting capabilities and shaping cross-functional ecosystem activities to build pipeline, secure tech wins and capture market opportunities.
You'll act as a catalyst for best practices, knowledge sharing, technical innovation, and capability uplift, helping our solution consulting and pre-sales teams deliver differentiated value to customers at every stage of the sales cycle.
Serve as the central point of contact for SC enablement, innovation, and strategic initiatives across EMEA.
• Foster a thriving community of Specialist SC's by curating and sharing best practices, tools, methodologies, and assets.
• Identify capability gaps across regions and work with Major Area leaders to support upskilling and enablement programs.
• Drive consistency and quality in technical storytelling, demo's, value articulation, and competitive positioning.
• Lead or coordinate regional CoE initiatives (e.g., demo strategy, industry use cases, tech wnis, onboarding).
• Collaborate cross-functionally with Sales, Marketing, Product, and Enablement to align go-to-market efforts.
• Act as a thought leader and champion for emerging technologies, industry trends, and solution strategy alignment.
• Measure and report on the effectiveness of pre-sales practices and assets across the community.
• Represent EMEA pre-sales in global CoE forums and contribute to shaping global standards
Qualifications
To be successful in this role you have:
- 10+ years' experience in solution consulting and GTM strategy
- Proven enterprise software pre-sales experience in a large, global matrixed sales organization. Experience in a specialist sales organization preferred.
- Demonstrated success partnering with senior product leaders to build and grow businesses spanning a multi-BU product portfolio.
- Deep sales, market and product knowledge relating to the ServiceNow Plartform; selling solutions to scale customer operations and improve end-customer experience.
- Outstanding communication skills, ability to influence at all levels of the company.
- Experience developing and running sales programs and strategies from inception to completion.
- Experience presenting to large internal and external audiences including customer & partner events.
- Strong organization, communication, teamwork, presentation, problem solving and time management skills.
- Experience inspiring global, matrixed teams to share and follow defined best practices.
- A self-starter with a "win as a team" approach
- International experience is a plus.
- Strong fluency in English is required; additional languages are a plus.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Top Skills
AI
Cloud-Based Technology
Data & Analytics
Servicenow Platform
ServiceNow Sydney, New South Wales, AUS Office
680 George Street, Level 48 , Sydney, NSW, Australia, 2000
Similar Jobs at ServiceNow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
As a Presales Solution Consultant, you will drive sales in the risk domain by providing technical expertise, leading workshops, and aligning solutions with customer needs.
Top Skills:
Servicenow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Customer Success Manager will advocate for customers, ensuring they achieve business outcomes, maximize their ServiceNow investment, and address any escalated issues effectively.
Top Skills:
AIServicenow
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The role involves maintaining automation test frameworks, collecting quality metrics, creating test plans, and collaborating with developers for automation and troubleshooting.
Top Skills:
EclipseGitJavaJavaScriptJenkinJunitMavenSeleniumServicenowTestng
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
