Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
The Field Enablement team’s mission is to enable our frontline Experience Operations (Sales, Service, Success, and Trust & Safety) employees to solve problems, facilitate ongoing internal educational programs to ensure top-notch product supportability, and empower Thumbtack’s customers and pros to self-serve their needs via public educational content.
About the RoleAs an Enablement Trainer, you will be responsible for facilitating comprehensive training programs that empower our support teams to effectively assist Thumbtack Pros and customers. These programs include employee onboarding for Sales, Service, Success, and Trust & Safety team members; continuous upskilling programs; and virtual learning sessions for Thumbtack Pros. You will be a key player in creating engaging and impactful onboarding experiences for Thumbtack employees. You will provide regular coaching and training to teams to drive meaningful growth in both business outcomes and career development.
Responsibilities- Training Facilitation: Conduct interactive training sessions that engage participants and facilitate knowledge transfer.
- Onboarding Programs: Organize and deliver onboarding training for new hires in Sales, Service, Success, and Trust & Safety roles to ensure they are equipped with essential product knowledge, work processes, and selling techniques.
- Continuous Learning: Facilitate ongoing training initiatives that keep teams updated on product developments, industry trends, soft skills, and best practices in customer engagement.
- Performance Evaluation: Assess the effectiveness of training programs through participant feedback and performance metrics to continuously improve content and delivery methods.
- Cross-Functional Collaboration: Work closely with enablement design, product operations, and frontline teams to align training initiatives and ensure consistent messaging.
- Customer Engagement: Facilitate training sessions for Thumbtack Pros and customers to enhance their understanding of products and services, fostering better usage and satisfaction.
- Educational Background: A bachelor's degree in business, education, or a related field is preferred, or an equivalent combination of education and experience.
- At least 3-5 years in training, enablement, or a related role, preferably with a focus on sales, customer support, or technical support enablement.
- Facilitation Skills: Proven ability to engage virtual audiences, foster interactive learning, and create a positive learning environment.
- Exceptional verbal and written communication skills are essential for delivering engaging presentations and creating instructional materials.
- Ability to tailor training approaches based on diverse learning styles and organizational needs.
- Strong interpersonal skills to build relationships across various teams and stakeholders.
- A commitment to continuous personal development and staying updated on industry trends.
- Possesses a strong team-player mentality demonstrating collaboration, adaptability, and willingness to support others to achieve shared goals.
- Technical Proficiency: Familiarity with virtual training best practices, learning management systems (LMS), and other digital tools used for training delivery.
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, the Ontario region of Canada or the Philippines.* Learn more about our virtual-first working model here. #LI-Remote
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .
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