Engagement Lead - Telco+

At NCS Australia, we are more than a technology services company—we are a team of innovators, problem-solvers, and creators shaping the future. With a strong presence across the APAC region, we partner with government and enterprise organisations to tackle complex challenges and deliver solutions that drive real, lasting impact.

We are passionate about unlocking value through technology. By focusing on people, committing to quality, and challenging traditional thinking, we believe technology services can be done better. Our team brings this to life by advising, transforming, and managing technology to help our clients and communities thrive.

We love big ideas and bold thinkers. Bring your ambition and your creativity—together, we will turn them into extraordinary opportunities. Ready to make tomorrow with us? Explore our opportunities and join a team that is redefining what’s possible.

We’re looking for an experienced Engagement Manager to lead client relationships and ensure the successful delivery of our Talent-as-a-Service (TaaS) engagements. This is a highly visible, client-facing role where you’ll act as the on-site lead for NCS, driving governance, delivery quality, and commercial outcomes.

You’ll be the primary point of contact and trusted advisor for senior client stakeholders, building strong relationships through regular engagement, clear communication, and structured governance. You’ll run the delivery rhythm, including weekly check-ins, monthly and quarterly business reviews, and ensure alignment between client expectations and delivery outcomes.

You’ll oversee engagement governance and performance, ensuring compliance with SLAs and contractual obligations while identifying risks early and driving mitigation actions. Transparency is key, and you’ll provide clear reporting across delivery progress, resourcing, and performance metrics.

You’ll manage the commercial health of engagements, including forecasting revenue and costs, tracking burn rates against POs, ensuring timesheet and billing accuracy, and protecting delivery margins. Change control, financial risk management, and PO coverage will form a core part of your remit.

Working closely with the Resource Fulfilment Lead and Practice Leads, you’ll ensure the right capability is in place, oversee consultant onboarding, and act as the face of NCS on-site—driving strong engagement, utilisation, and retention.

• Proven experience in IT delivery or engagement management (project/engagement leadership)

• Strong experience managing client-facing delivery in complex environments

• Proven financial management capability (forecasting, margin, burn, invoicing)

• Experience leading teams and managing performance

• Strong stakeholder management and negotiation skills

• Excellent communication and relationship-building skills

• Strong commercial and financial acumen

• Structured, detail-oriented, and outcomes-focused

• Confident operating in governance-heavy, SLA-driven environments

• PMP, PRINCE2 or similar certification (desirable)

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks