Engineering Manager - Commerce Platform

🧘‍♂️ Additional paid day off for your birthday and wellness days

🎓 A generous personal development budget of $500 per annum

🧠 Learn from some of the best engineers and creatives, joining a diverse team

🌏 The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

🚀 If you have an impact quickly, the opportunity to fast track your startup career!

🩺 Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

• Own the Commerce Platform: Lead the team building Heidi's billing, payments (Stripe), subscriptions, and entitlements systems—the engine that powers how we monetise and scale

• Stay hands-on: Remain close to the code while leading; contribute technically, review architecture decisions, and ship alongside your engineers when needed

• Build and grow your team: Hire great engineers, onboard them well, and create an environment where they do the best work of their careers

• Coach and develop talent: Provide regular feedback, run effective 1:1s, and help engineers grow their skills—whether that's deepening technical expertise or preparing future tech leads

• Drive delivery with quality: Own the roadmap for your area, balancing feature velocity with reliability, tech debt, and operational excellence

• Partner cross-functionally: Work closely with Product, Design, Finance, and Go-to-Market teams to align priorities and ship features that drive revenue and customer value

• 7+ years of software engineering experience, with at least 2 years leading or managing engineers—whether as an EM, tech lead with people responsibilities, or similar

• Experience with payments, billing, or subscription systems is a strong plus (Stripe, entitlements, plan management)

• Strong technical foundation across the stack—comfortable in Python and TypeScript/React, or eager to pick them up

• A player-coach mindset: you're excited to stay technical while developing your leadership skills

• Track record of building high-trust teams where engineers feel supported and empowered

• Clear communicator who can translate business needs into technical priorities and keep stakeholders aligned

• Comfort with ambiguity—this is a growing team in a fast-moving company; you'll help define the playbook

• Motivated by ownership and impact—you want to build something meaningful, not just manage process

• High visibility, high impact: Billing & Entitlements sits at the intersection of product and revenue—your work directly enables Heidi's growth

• Room to grow: We're looking for someone who will develop alongside the team, not a finished product—there's a clear path to senior leadership for the right person

• Ownership from day one: You'll own this area end-to-end, shaping both the technical direction and team culture

• Modern stack, modern tooling: We invest in developer experience, AI-assisted development, and keeping our tools sharp

• Mission that matters: Heidi is transforming healthcare by giving clinicians time back—your platform work makes that sustainable

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?