Engineering Manager - Platform

Dovetail is the world's leading customer intelligence platform, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail helps customers take unstructured, sometimes messy feedback around their business and convert this into actionable insights.

Driven by ambition and innovation, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing. Join the ranks of Atlassian, The New York Times, Spotify, Universal, Porsche, Starbucks, and thousands more as they put their customer first with Dovetail and improve the quality of their thing.

We're all about sweating the details on delightful experiences, tackling ambitious technical challenges head-on, and constantly delivering customer value. As an Engineering Manager for Platform, you will be a critical part of leading the team that provides the foundation for all of Dovetail's product innovation.

• Build and lead a high-performing platform engineering team. You'll hire, develop, and retain exceptional DevOps and SRE engineering talent. You create an environment where engineers feel empowered, motivated, and supported to build world-class systems and infrastructure. You balance technical leadership with people management, ensuring your team has the right mix of guidance and autonomy.
• Drive the strategic vision for Dovetail's core infrastructure. You will own the roadmap that improves the reliability, scalability, and security of our platform. You'll partner with product engineering teams to understand their needs, improve the developer experience, and ensure our Kubernetes-based platform provides a world-class foundation for their features.
• Champion a culture of operational excellence and DevOps. You'll set high standards for platform reliability, security, and performance, establishing clear SLOs and error budgets. You will lead the team in implementing best practices for CI/CD, monitoring, incident response, and on-call, acting as a role model for the entire engineering organization.
• Identify, prioritize and solve systemic technical challenges. You are in constant pursuit of our next big systemic challenges with solutions that are built for scale. You not only proactively raise these issues, but work closely with product and engineering leadership to explore solutions, determine priorities, and lead projects to solve them.
• Collaborate with the engineering team on tough challenges. You will spend significant time collaborating with the team to support their most difficult decisions. You can effectively build trust with engineers by having an empathetic, supportive approach to helping them with their biggest challenges. You don't just solve the problem, you show others how it can be done.

• Experience in back-end and systems engineering. You'll have experience with technologies like AWS, containerization (Kubernetes/EKS), PostgreSQL, Infrastructure-as-Code (Terraform, Pulumi), CI/CD pipelines, and observability tooling. We don't expect you to be an expert in all of these.
• Deep understanding of DevOps and SRE principles. You have a proven track record of building and managing reliable, scalable infrastructure in a cloud environment. You're experienced with modern practices like CI/CD, observability, and incident management.
• Excellent, concise communicator. You can distill complicated challenges down to their simplest expression and articulate effort vs. impact tradeoffs with stakeholders across the company.
• Experience managing complex infrastructure projects. You'll have the ability to own the delivery of platform initiatives, break down requirements, and provide reasonable estimates. You have worked on projects with stakeholders across multiple teams.
• You are pragmatic and flexible. Like your new teammates, you're used to doing what's necessary to get the job done. You are comfortable with ambiguity, resourceful in solving problems, and can readily adjust to shifting priorities.
• You lead by setting a high bar for quality. You share our keen eye for quality and are committed to excellence. What you ship is top-notch, and you inspire your team to prioritise quality, even if it means reducing scope.

At Dovetail, we’re passionate about building and fostering an environment where every team member feels supported and valued. We celebrate individualism, welcoming everyone to show up as their authentic selves every day. It’s no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an under-represented group. Please take a peek at Dovetail’s commitment to Program 50/50 and hear why we’re officially a Great Place to Work on our careers page for more info!

• Equity for everyone. We put our money where our mouth is. No matter your role, we provide equity for all along with competitive salaries. See your investment grow as Dovetail grows.
• Annual retreats. We aim to go away every year to celebrate achievements and have some fun as a team. New Zealand followed by the Whitsundays… where to next?
• Equal parental leave. We offer an inclusive framework of 20 weeks equal paid leave to support new parents. Every family is unique, so you make the call how you’d like to take care of what matters most.
• Modern and pet friendly offices. Bring your pooch to our modern, ergonomic offices in the heart of Surry Hills. We also host monthly events for the whole team to connect and unwind.
• Flexible work-life balance. We love our bright and shiny offices, celebrating wins together, and working on super collaborative and cross-functional projects. While our teams love coming together IRL, we also let you make the call on how and where you want to work.
• Develop and grow. Take a course, attend a lunch and learn, or head to a conference to help you grow! We love to support you any way we can, so expect Dovetail to be your #1 fan when it comes to achieving your career goals.
• Extra paid days off. Enjoy ad-hoc KitKat days to take a step back and spend it however you like. Hit the beach, spend time with your family, pick up that hobby you’ve been meaning to try, or anything in between!
• Health is wealth. We believe that everyone has the right to mental wellness and support. So every Dovetailer has access to Uprise (Employee Assistance Program) for themselves as well as their families.
• Floating public holidays. Public holidays don’t always align with when you want to take leave. So the choice is yours when it comes to swapping public holiday leave for a later date. You do you!