Engineering Technical Leader - Accessories Systems

Job Description SummaryThe Engineering Technical Leader (TL) has functional responsibility for assigned engineering work. This position is primarily responsible for leading & delivering issue resolution for GE Gas Power customers via Engineering requests, Root Cause Analysis. The candidate should have sound knowledge on combined cycle plant gas, steam, and BOP accessories systems. The individual is responsible for upholding GE's product integrity by proactively identifying customer issues, investigating technical anomalies, providing technical assessments at both component and systems levels, and communicating GE technical solutions to customers.

Job Description

What you’ll do;

• Be the technical owner of combined cycle gas, steam, and BOP accessories to support Product Services Engineering priorities.
• Function as a technical team leader for engineers spread across the pole, active daily management of the global/regional technical issue resolution.
• Drive the ER case resolutions, engage regional product support to drive customer experience, analyze & deep dive escaping defects for root causes, suggest & partner with CTHs for – NCR / RCAs process improvements & simplification needed for efficient and low CoPQ executions
• Proactively engage with stake holders to provide issue resolution, collaborate with the other cross-functional engineering teams to ensure successful & smooth outages.
• The candidate should be able to do Root cause Analysis for forced outages and Work closely with global project/ commissioning/ maintenance teams to understand & meet customer requirements on time.
• The candidate should be able to work with suppliers, design teams & One Field Services in resolving technical issues. The successful individual in this position would have deep understanding of the Combined cycle gas, steam, and BOP accessories systems to deliver optimum value to the customer.
• The position will also offer ample opportunities to directly interface with customers and commercial entities. Candidate should be able to Travel to Site for Startup Support and to resolve Technical Issues.
• Provide startup & commissioning support, responsive issue resolutions resourcefully pooling the right support across engineering while the commissioning / outage in progress, with occasional travel to customer sites as needed
• Own & lead key functional initiatives (LEAN, Kaizen, Continuous improvement etc.) to drive productivity and quality.
• Demonstrate strong GEV Way traits and customer centric culture every day.

What you’ll bring (Basic Qualifications);

• Bachelor’s degree or master’s in mechanical/Instrumentation Engineering
• 5+ years of direct customer facing role & 10+ years of experience related to combined cycle power plants
• Willing to work off hours and weekends to support emergency issue resolution.
• Impactful interpersonal & networking skills, proven ability to influence
• Willing to work in a collaborative agile environment in a global matrix organization
• Comfortable dealing with ambiguity, uncertainty with willingness to be challenged
• Experience and willingness to travel to customer sites to support commissioning or issue resolutions, when such need arises

What will make you stand out;

• Strong technical aptitude, including applicable engineering tools and systems.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Assesses & prioritizes problems in relation to organizational goals. 
• Displays good interpersonal skills - is accessible and approachable.
• Anticipates customer needs and ensures that they are met.
• Measures processes and performance through the customer's eyes.
• Communicates messages clearly and concisely.
• Builds loyalty and commitment.

Preference will be given to current Gas Power Engineering employees.

Additional Information#LI-Remote - This is a remote position