In these roles, you'll help customers tackle complex challenges with clarity and empathy, while collaborating closely with internal teams and external partners. You'll also have the chance to contribute to service enhancements and further develop your technical expertise in a dynamic, team-oriented environment.
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Let’s talk about you
You’re a compassionate and technically curious professional who thrives in fast-paced environments and enjoys helping others. You bring a calm and thoughtful approach to troubleshooting, communicate with clarity and empathy, and take pride in making complex things feel simple for customers. You’re motivated by continuous learning and love working with others to create seamless, supportive experiences.
1+ years’ experience in a Service Desk or technical support role
Entry-level certification or experience with technologies such as VMware, Cisco UCS, NetApp, Veeam, Microsoft 365, and more
Passion for learning and growing your technical knowledge
Strong customer focus with a desire to exceed expectations
Experience mentoring or supporting team members
Excellent organisation, time management, and communication skills
Ability to work one one's own and collaboratively
Adaptable and quick to learn new tools and technologies
How will you support our “Why?”
At Aussie Broadband, we’re here to change the game — and we do that by living our values every day. In this role, you’ll help bring those values to life by supporting our Enterprise, Government, and Wholesale customers with care, clarity, and technical excellence.
Troubleshoot and resolve incidents affecting customer services within SLA frameworks
Explore, plan, and test service changes for customer environments
Provide proactive, empathetic updates throughout the case lifecycle
Act as a customer advocate, simplifying complex vendor and technical interactions
Collaborate across internal teams to ensure seamless support experiences
Escalate and manage carrier relationships for service-impacting issues
Participate in on-call and dispatch rotations to ensure timely support
Maintain technical proficiency through ongoing learning and certification
Contribute to a culture of care, collaboration, and continuous improvement
Ready to join?
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at [email protected]
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!
