Advanced Navigation is the world’s most determined innovator in AI robotics and navigation technologies across land, air, sea and space applications. Founded on a culture of research and discovery, Advanced Navigation's mission is to be the catalyst of the autonomy revolution. Fields of expertise include artificial intelligence, underwater sonar, GNSS, radio frequency systems, inertial sensors, robotics, quantum sensors and photonics.
Today, Advanced Navigation is a supplier to some of the world's largest companies, including Airbus, Boeing, Google, Tesla, NASA, Apple, and General Motors. Discover it for yourself: https://youtu.be/F7uAqs1gtuk
About the role
As an Enterprise Contract and Escalation Manager, you will bridge the gap between complex commercial agreements and high-level technical resolution. You will be responsible for drafting precise Scopes of Work (SOW) for onsite engineering services and managing the end-to-end lifecycle of enterprise contracts.
You will serve as the critical link for technical escalations, ensuring that complicated product issues are effectively elevated to headquarters and resolved with engineering-level precision. By balancing commercial rigor with technical insight, you will protect company interests while maintaining the highest levels of client satisfaction during critical project phases.
What you'll do
- Contract lifecycle & SOW authoring: Draft, review, and negotiate high-value enterprise contracts, specifically focusing on complex, often multi-phase, highly detailed engineering Scopes of Work (SOW) to ensure technical accuracy and risk mitigation while actively increasing revenue projections and delivery. Assist in drafting, negotiation, review, and execution of a wide range of commercial agreements, including sales contracts, master service agreements (MSAs), non-disclosure agreements (NDAs), teaming agreements, and strategic partnership agreements to enable these engineering contracts.
- Escalation leadership: Lead and cross-functional teams to resolve high-severity contract disputes, maintaining clear communication with executives and stakeholders throughout the resolution delivery process. Serve as the primary point of contact for internal stakeholders (Sales, Engineering, Finance, Customer Support) and external clients regarding contractual matters.
- Compliance & Risk management: Monitor contract performance against commercial terms, ensuring all onsite activities comply with safety, legal, and company standards. Manage complex, high-value contracts specific to the Defence sector (e.g., government procurement, security requirements, export control/ITAR/EAR compliance) and the commercial sector (e.g., long-term supply, service level agreements for autonomous/critical systems, site-specific regulations). Recommend commercially viable methods to mitigate risk within company, defence and legal parameters.
- Relationship management: Foster trusted advisor status with enterprise clients by providing transparent updates on technical resolutions and contractual milestones.
Qualifications, skills and experience
- Bachelor’s degree in Engineering (Master’s preferred); additional certification in Contract Management or Law is a plus.
- 5+ years in a technical role (Escalation Engineer or similar) with 3+ years in commercial contract management.
- Experience in Defense and/or Mining preferred.
- Proven track record in drafting detailed Scopes of Work (SOW) for onsite engineering services.
- Direct experience liaising with headquarters/engineering teams to resolve complex product failures.
- Excellent communication, presentation, and interpersonal skills, with the ability to effectively convey complex technical concepts to diverse audiences.
- Proven track record of driving successful sales outcomes, building customer relationships, and delivering exceptional service.
- Customer-focused mindset with a passion for problem-solving, innovation, and continuous learning.
- Customer-facing role, with a balanced capability across pre-sales, implementation, and support functions
- A dedication to delivering a great customer experience while being a creative problem-solver in response to technical, product, and business questions
- Enjoyment in being in a fast-paced environment, to help customers accelerate their journey to creating an accurate position, velocity, acceleration and orientation under the most demanding conditions
- A collaborative and team-oriented mindset for accomplishing goals
- Commercial Acumen: Ability to understand the business implications of contractual terms and structure deals that deliver value.
- Proficiency in CRM and contract management software.
- Strong negotiation and conflict resolution skills.
- Strong knowledge of contract law, commercial principles, and relevant industry standards.
- Excellent written and verbal communication skills
- Excellent time management, driven to work quickly
- Strong attention to detail
