Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Join our team now at Siemens Healthineers as an Enterprise Services Engagement Manager
Reporting into the Enterprise Services (ES) Operations Team, this is a role well suited to an ambitious professional looking for the next step in your career. ES Operations is focused on delivering and executing on a portfolio of value driven offerings including performance guarantees and state of the art technology powered by Siemens Healthineers that will help transform healthcare delivery for our partners. You will serve as the point of contact from the C-Level throughout the organization and be responsible for driving and sustaining and supporting the overall health of the strategic relationship. In this role you will also (but are not limited to):
Provide highest levels of customer engagement and support to drive partnership operational performance.
Focus on delivering an exceptional customer experience through excellent communications and engagement
Lead relationship development across the customer’s organization and gain participation in strategic customer input sessions to identify and drive key goals for customer success (e.g., operations budgeting, asset management, capital planning & procurement, KPI goal alignment, etc.).
Work closely across business lines to ensure transparency of project inputs, outputs, issues, concerns, and roadblocks.
Provide accessible and efficient response to concerns and problems.
Support overarching Enterprise Services Operations Team as needed.
This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers:
You have the knowledge and experience to analyze clinical asset management needs, develop detailed short- and long-term operations & capital plans for implementation and continuous improvement. Key areas could include technical/clinical performance management, planning and skill development, analytical and advisory skills, operational execution excellence, and regulatory and compliance management.
You have a strong understanding of health system service line operations.
You are results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.
You can manage multiple programs/priorities and have strong project management skills.
You have excellent communication and presentation skills in the customer environment.
Required skills to have for the success of this role:
BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred.
Minimum of 5 years of professional experience with a background driving hospital operations, business, or performance in a healthcare organization.
Clinical or healthcare institution administration experience is preferred.
Ability to travel 60% of the time
It would be a plus if you also possess the following:
Knowledge of hospital/radiology operations
Polished demeanor with strong executive presence
Strong analytical skills and business acumen (i.e., knowledge of profit and loss centers, balance sheets, capital/operational planning).
Ability to accurately assess key business metrics and situations from a “general manager’s” point of view; effective at structured problem solving and critical thinking.
Strong problem-solving skills and able to implement innovative solutions to customer problems.
Ability to analyze client commercial capabilities, identify root cause and growth tool opportunities.
Experience maintaining flexible approach when faced with business or client course corrections (e.g., client cost-out initiatives, industry economic conditions, healthcare reform legislation).
Naturally curious spirit, and insatiable appetite for learning
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The base pay range for this position is:
Min $143,200 - Max $214,800Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.
Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [email protected]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”
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