EverWell - Revenue Operations Systems Manager (Remote, Australia)

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.

With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com

About the role

Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry. 
We’re part of the wider EverCommerce ecosystem and exist to simplify and empower the lives of business owners. We’ve got big goals and we’re ready to achieve them 📈 

This is where you come in! 👋

The key purpose of this role is to utilise your Salesforce expertise in our Revenue Operations team. You will be responsible for optimising the systems, tools, and processes that support our customer-facing teams throughout the customer journey. You will partner with Sales, Marketing, Customer Success and the wider Operations team to ensure scalable operations, improve efficiency and drive alignment across the revenue lifecycle. Your focus will be to manage, maintain and optimise our Go-To-Market (GTM) tools, their architecture and the processes they support – in line with our GTM tooling strategy.

What you’ll bring. 🧑‍💻

• 3+ years of experience as a Salesforce Administrator including hands-on expertise with customising Salesforce, managing & building workflows, and optimising Salesforce features.

• Experience with common GTM systems, including Marketing Automation, Sales Acceleration, Data Management and iPaaS tools. 

• Strong understanding of Salesforce architecture, integration principles, and APIs, with experience in integrating Salesforce with other tools and systems.

• Experience working with large data sets to identify and resolve data issues. 

• Intermediate skills in Excel (or equivalent) for data analysis and creating reports, dashboards, and resolving data-related challenges.

• Ability to write and execute detailed project plans with a focus on scalability. 

• Strong problem-solving skills with a proactive approach to identifying challenges and finding solutions, ensuring continuous improvement.

• A collaborative mindset with the ability to work cross-functionally and independently, balancing teamwork with the ability to take ownership of initiatives. 

• Exceptional communication skills, with the ability to translate technical concepts into actionable insights and provide clear feedback to stakeholders.

• Customer-focused mindset with a commitment to delivering effective solutions.

Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Why join us?

At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year. 

We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, and Dunedin and provide a high-spec home office set up. 

We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.

• This role is full time, permanent and can be based anywhere in New Zealand & Australia.

• You must be legally entitled to work in New Zealand or Australia.

• Applications close when we find the right person! 

Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences. 

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!