Executive Manager, Customer Marketing

Build your career and Australia’s future. 

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.  

A bit about your role

As Executive Manager, Customer Marketing at nbn, you will lead a passionate and high-performing team dedicated to shaping and delivering customer-centric marketing strategies that drive growth, retention, and brand preference across Australia. You will be responsible for developing and executing a comprehensive 12–18 month marketing and communications strategy that aligns with enterprise priorities and commercial objectives.  

With a strong focus on collaboration, you’ll work closely with cross-functional teams including Product & Pricing, Insights & Performance, Digital, and Corporate Communications to ensure a unified and impactful approach to market. Your leadership will be instrumental in translating complex business needs into compelling marketing initiatives that resonate with both residential and business customers.

You’ll also play a key role in fostering a culture of innovation and continuous improvement within the Customer Marketing team, championing digital-first thinking and integrated campaign planning that supports nbn’s purpose of lifting the digital capability of Australia. 

A bit about you  

You are a strategic and empathetic marketing leader with deep experience in consumer and commercial marketing, ideally within complex, matrixed environments. With over a decade of experience, you bring a strong track record of building integrated marketing strategies that deliver measurable outcomes across acquisition, retention, and brand engagement.

You are commercially astute, with a natural ability to connect marketing performance to business impact, and you thrive in environments that require both analytical thinking and creative problem-solving.

Your leadership style is inclusive and empowering—you believe in lifting others as you lead, and you’re passionate about building capability within your team. You communicate with clarity and purpose, and you’re skilled at influencing and aligning diverse stakeholders around a shared vision. Above all, you are driven by a deep sense of purpose and a desire to make a meaningful difference in the lives of customers and communities across Australia. 

Life at nbn 

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. 

A more inclusive working world 

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025. 

Equal Opportunities for All 

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. 

Where to from here? 

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. 

Please note that this role is a permanent opportunity and applications will close at midnight on Wednesday, 28th May 2025.

To be eligible for this role, you must have full working rights in Australia.