Facilitation & Collaboration CoE - Senior Specialist

Job Summary

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What is the focus of the role?

The Facilitation & Collaboration CoE - Senior Specialist role is about enabling clarity, alignment, and most important, decision-making through bespoke workshops that help senior stakeholders navigate complexity and ambiguity.

You’ll work closely with sponsors and stakeholders to understand their challenges, design tailored workshop experiences, and facilitate sessions that unlock insight, foster collaboration, and drive meaningful outcomes.

Note that this is NOT a training role. Our workshops are custom-designed to support teams in gaining clarity, making decisions, and building shared understanding — especially when the path forward isn’t obvious.

What You’ll Do

As the Facilitation & Collaboration CoE - Senior Specialist your key responsibilities include:

• Engage with senior stakeholders to understand their needs, context, and desired outcomes.
• Design thoughtful, engaging, and outcome-driven workshop agendas tailored to each challenge.
• Facilitate workshops that guide groups from current state to future state — enabling clarity, alignment, and action.
• Navigate ambiguity and group dynamics with confidence, empathy, and adaptability.
• Capture outputs and share insights to support follow-up actions and sustained impact.

About You

To be successful in the role, we are looking for the following skills and experiences:

Desired Experience & Qualifications

• Must have proven experience in strategic workshop design and facilitation (not training sessions) and working closely with senior stakeholders or executive sponsors.
• Familiarity with human-centered design, design thinking, or systems thinking approaches.
• Certifications in LUMA, HCD, or similar frameworks are a plus but not essential.
• Open to diverse professional backgrounds — including psychology, research, customer experience, and more.
• Experience outside of telecommunications is welcome and valued.

Ideal Traits

• Exceptional communication and interpersonal skills.
• Ability to manage complex group dynamics and foster inclusive collaboration.
• Creative problem-solver with a willingness to experiment and iterate.
• Comfortable working in ambiguity and guiding others through it.
• Positive, collaborative mindset — a natural “yes, and” thinker.
• Courage to face into challenges and help others do the same.

 Success in This Role Looks Like:

• Becoming a trusted advisor to executives.
• Being the go-to person for designing and facilitating workshops that solve complex problems and drive strategic clarity.

If you are looking to take the next step in your career, we want to hear from you!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment.