FIeld Application Specialist

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

• Customer-experience focussed role

• Field based role covering North-South of NSW and QLD

• Key point of contact for post sales activities

Field Application Specialist provides pro-active field and over-the-phone technical support to the Roche Diagnostics Australia (RDA) customer base. Actively participate within all activities relating to on-going training, technical performance, application / instrument troubleshooting, instrument installation and commissioning, and other issues of post-sales support services to the satisfaction of the existing Roche Diagnostics Australia customer base and to Roche Diagnostics Australia quality standards.

What you will be working on:

The Field Application Specialist is responsible for but are not limited to:

• Instrument Training, Installation and Commissioning: Timely training, installation and commissioning of new and refurbished Roche Diagnostics analytical systems

• Application Customer Services Report: Ensure our existing and new customer base are supported with quality after sales service

• Proactivity: ensure that designated customer base is serviced in a planned and proactive manner

• External Communication:  Ensure that customers receive technical updates, software updates and understand the content and use of such updates

• Internal Communication: In conjunction with Regional Applications Manager and Solutions Manager ensure that any product related problems or issues are communicated with our suppliers and relevant to those involved within RDA

• Teamwork: Be an integral part of the Laboratory Systems division and RDA as a whole.

• Promotional: Help coordinate User Group Meetings in conjunction with Solution Managers, Application Managers 

• Training: Participate in training programs and refresher training programs for Roche analytical systems and ensure that new and existing customer base are sufficiently trained to operate the RDA equipment within their laboratory

• Policies and Procedures: Adhere to all company policies and procedures including guidelines, Roche Code of Conduct and Industry Code/s of Practice

• Safety, Health & Environment: Ensures compliance and promotion of all safety, health, and environmental policies and procedures and that all work practices are coordinated in a safe manner using any necessary risk assessment processes and tools

Who you are:

You have:

• University degree in Science / Laboratory Science or equivalent

• Demonstrated experience within a Pathology Laboratory

• Exhibited ability to diagnose applications and operational issues on analytical systems and to successfully resolve issues in a timely manner

• Familiarity with the Analytical Systems - Roche Automated Analytical Systems including Clinical Chemistry Systems, Immunodiagnostic systems, Haematology Systems, and Integration systems.

• Familiarity with the Reagents knowledge: - Roche Reagents, Clinical Chemistry System Reagents, Homogenous Immunoassay Reagents and Heterogeneous Immunoassay reagents

As a results-driven customer centric individual, you are able to think through problems and consider the impact of solutions and are able to build strong collaborative relationships with your customers.

This field based role will cover North of NSW & QLD and requires full eligibility to live and work in Australia.

We do not accept any unsolicited resumes or enquiries from recruitment agencies. Roche has a dedicated in-house Talent Acquisition team.

What we offer

Roche offers rewarding growth opportunities, a competitive remuneration package and a collaborative culture where people are united in purpose and will stretch you to be brave, speak up and think differently. Feel empowered to deliver meaningful outcomes, supported by accessible and inspiring leaders. 

Roche encourages a high-performance culture where you are empowered and trusted to make decisions. We strive for excellence and extraordinary results and take a genuine interest in our people and their well-being, and our patients.

Take pride in knowing you can make a difference to millions of patients worldwide in developing diagnostics and treatments for oncology, neuroscience, inflammation, immunology, ophthalmology, rare diseases, respiratory disease and diabetes.

We are committed to providing an inclusive, safe, secure and healthy workplace, and to minimise any such impacts to our employees, customers and the community. We welcome applications from all people and encourage you to advise of any individual circumstances that may require consideration.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.