Field Operations Performance and Analytics Manager

At Intellihub, we're not just about metering and data solutions – we're about our people. Our team of passionate individuals drives our mission to simplify the energy transition and make a real difference in the lives of millions of people across Australia and New Zealand.  But our success is not just measured by numbers. It's measured by the diverse and inclusive culture we foster within our team, where everyone is valued and given equal opportunities to thrive in a positive, safe and productive workplace.

Providing smart metering devices and services to over 50 energy retailers across ANZ, our reach is growing rapidly. But the true breadth of what we do goes beyond the meter, touching everything from solar to water, virtual power plants to electric vehicle charging.

The Field Operations team is responsible for the safe, compliant, and efficient delivery of metering services across Australia and New Zealand. The Performance function within Field Operations ensures that delivery metrics, safety standards, and cost efficiency targets are met through data-driven insights, governance, and continuous improvement initiatives.

Your Role

The Field Operations Performance & Analytics Manager is responsible for driving operational excellence across field services, with a strong focus on UTC (Unable to Complete), UTA (Unable to Attend) and CTI (Cost to Install) performance. The role ensures delivery efficiency, cost-effectiveness, and continuous improvement by managing real-time feedback loops, identifying performance gaps, and implementing corrective actions.

Your Key Accountabilities

• Lead analysis and reporting on UTC, UTA and CTI outcomes, ensuring performance trends are understood and addressed.
• Strengthen cost-to-install performance by embedding cost efficiency into planning, execution, and contractor management.
• Work closely with Field Service Providers to drive operational improvements and consistent delivery standards.
• Implement real-time feedback loops to capture field performance insights and resolve issues quickly. 
• Support governance and compliance with Intellihub standards and customer requirements.
• Provide insights to leadership on performance risks, emerging issues, and opportunities for improvement.
• Promote a safe and healthy work environment and contribute to continual improvement in quality and performance at Intellihub by complying with all relevant policies and procedures.