Where customer service, financial administration, and attention to detail come together.
- Build your administration and finance career with Australia's leading strata services provider
- Join a friendly and supportive team that values collaboration, learning, and customer service
- Play a key role supporting levy administration and financial operations across a diverse property portfolio
This is a 14-month maximum-term contract covering parental leave.
The impact you’ll have:
As a Finance Officer, you'll play an important role in supporting the financial administration of a portfolio of strata schemes, ensuring levy processes, banking activities, and arrears management are handled accurately and efficiently.
Working closely with owners, Strata Managers, Assistant Strata Managers, and the wider finance team, you'll deliver exceptional customer service while managing financial enquiries, payment arrangements, and recurring administration processes. This role is ideal for someone who enjoys process-driven work, thrives in a busy environment, and takes pride in delivering accurate outcomes.
You'll be joining a friendly, down-to-earth team that works hard, supports one another, and enjoys having fun along the way.
What you’ll do:
- Manage daily banking activities and levy administration across a portfolio of strata schemes.
- Respond to levy and account enquiries via phone and email, providing professional and timely support.
- Assist owners with payment arrangements and hardship plans while maintaining empathy and professionalism.
- Conduct monthly arrears processes, follow up overdue accounts, and maintain accurate financial records.
- Process levy generation runs, levy updates following AGMs, Section 184 Certificates, and other finance administration tasks.
What you’ll bring:
- Previous experience in administration, customer service, accounts administration, or a similar process-driven environment.
- Exceptional attention to detail and the ability to manage high volumes of data accurately.
- Strong communication skills, with confidence handling sensitive conversations professionally and respectfully.
- Ability to manage competing priorities while following established policies, procedures, and compliance requirements.
What’s in it for you:
- Growth: Develop valuable experience in strata finance, levy administration, customer service, and financial operations.
- Flexibility: Balance work and life with structured shifts and 50/50 hybrid options.
- Challenge: Enjoy a varied role balancing customer interactions, administration, and financial processes.
- Belonging: Join GK's friendly and supportive team culture where people genuinely enjoy working together.
- Giving Back: Help support thriving communities by ensuring the smooth operation of essential strata financial services.
- PICA Perks: Discounts and wellbeing programs that support life inside and outside of work.
Who is PICA Group?
We’re Australia’s leading strata and property services provider, with a trusted network of specialists in strata and facilities management, property development, debt recovery and legal services. For more than 70 years, we’ve enhanced community living by caring for one of our customers’ most valuable assets, their home.
We're also proud to be officially recognised as a great place to work. Our employees recently participated in an external survey, and 91% of our employees said that PICA Group is a Great Place to Work ™! If you're looking for a workplace where you can grow, feel supported, deliver real value to customers, and help create a great place to work, then this could be the perfect role for you.
Everything we do is guided by our values: Say it Straight | Collaborate | Simplicity | Focus on Solutions | Delight the Customer | Get Things Done
How to apply:
If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link.
At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.
For up-to-date information about PICA Group, visit us:
https://www.linkedin.com/company/prudential-investment-company-of-australia/mycompany/
https://picagroup.com.au/
You must have the right to live and work in this location to be considered for this opportunity.
It is PICA Group’s policy not to accept speculative CV’s from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly
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