Finance User Experience Manager

Job Level:

Job Description:

Job Purpose/Overview

With a mission to deliver best-in-class Finance technology capabilities as accelerators and enablers of growth, the Mars Corporate Finance Technology (FinTech) organization plays a critical role in delivering the Enterprise Digital Transformation agenda for Mars. The Service Management & Operations team’s ambition is to be the face of operational excellence, user experience, and business alignment, driving trust and proactive services for Finance.

We are looking for a collaborative and outcome-focused individual to help elevate our Service Management function. This role is ideal for someone who thrives in dynamic environments and has enthusiasm for building a new capability, improving processes and growing professionally within a global, evolving organization.

Context and Scope

This role focuses on shaping and improving the end-to-end Finance user experience across FinTech systems. With a strong understanding of Finance processes and peak activities, you will lead efforts to ensure that services are built around real user needs, helping Finance teams complete their work more efficiently, especially during critical business moments.

You will serve as a connector between end users, Digital Technologies (DT), vendors, and internal teams. Your goal is to ensure that service delivery is supportive, responsive, and tailored—reducing friction, resolving pain points, and enabling Finance to focus on outcomes.

Key Responsibilities

• Map and manage the user journey across Finance platforms, focusing on removing complexity and making interactions more seamless for users during times of high-impact.
• Identify and prioritize service gaps and user pain points; translate these into improvements.
• Translate user feedback into service enhancements in collaboration with DT, vendors, and internal teams.
• Advocate for user-centric practices in incident, problem, and change management.
• Contribute to service readiness activities, ensuring that new releases and changes are aligned with Finance users’ real-world expectations and workflows.

Job Specifications/Qualifications

• Demonstrated experience working in complex, matrix environments, coordinating across multiple stakeholders.
• Strong communication and stakeholder management skills, with a collaborative mindset and passion for improving the user experience with hands-on UX practices.
• Strong understanding of Finance users’ needs and processes and ability to align service design accordingly.
• Proven ability to manage and improve user support experiences—including self-service tools, knowledge bases, and user communications.
• Skilled at translating technical topics into business-relevant outcomes that resonate with Finance stakeholders.
• Comfortable working in agile, product-centric environments, participating in cross-functional teams, and applying agile ceremonies, rituals, and artifacts.

Key Mars Leadership Competencies

• Collaborates: Facilitates an open dialogue with a wide variety of contributors and stakeholders & model collaboration across the organization
• Drives Results: Consistently delivers high-quality outcomes by focusing on what matters most, following through, and holding self and others accountable for performance.
• Manages ambiguity: Is an effective leader of managing change and building buy-in amongst team members, particularly during times of uncertainty or change / rapid growth
• Values Differences: Demonstrates commitment to inclusion & diversity (I&D) and creates an environment in which team members are comfortable bringing their authentic selves to work

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Skills:

Competencies:

The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to job-related knowledge, skills, and experience. The total compensation package for this position will include variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.