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About the role
As a Food & Beverage Attendant you are responsible for providing service excellence, supporting daily F&B operations, will actively seek continued skills growth and act as a positive example for other outlet/s team members to follow. The primary focus points of this role will be to build rapport with our guests and deliver upon their expectations, maintaining a service culture of understanding and anticipating needs, taking ownership of the situation and creating memorable experiences for our guests and team members alike.
This role will cover all aspects of Food and Beverage service within the Restaurant, while also supporting operations across In-Room Dining, and Events. Operating on a rotating roster, you will thrive as part of a collaborative team dedicated to delivering exceptional customer service. Specifically, this role will involve:
• Demonstrating high standards of customer service
• Receiving orders and serving customer requests
• Understanding menu content, and any changes or promotional activations
• Maintaining a clean, tidy and well-prepared service area
• Preparing of mise-en-place
What are we looking for?
• Must have a current and valid ‘Responsible Service of Alcohol’ certificate
• Experience working in a restaurant, bar or function space is required
• Thrive in a fast-paced environment
• Bring positive energy, a friendly vibe, and a passion for creating memorable guest experiences.
• Excellent personal presentation and communication skills
• Ability to work around a 7-day week roster including evenings, weekends and public holidays
Essential Requirements
Legal rights to work in Australia already established.
Current Responsible Service of Alcohol (RSA) certification.
Commitment to Hilton grooming and uniform standards.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
