The Role
At Fisher & Paykel, we're proud of our heritage, our people, and our commitment to creating solutions designed around people. As a global leader in premium appliances, we're driven by curiosity, innovation, sustainability, and a passion for delivering exceptional customer experiences.
We're currently looking for a highly organised and customer-focused Despatch Coordinator to join our Distribution Centre team in Sydney. This is a pivotal role that ensures customer deliveries are scheduled, coordinated, and executed efficiently, helping us deliver on our promise of premium service.
About the Role
As our Despatch Coordinator, you'll be responsible for the day-to-day coordination of outbound deliveries, including managing the bookings within customer portals, ensuring customer orders are despatched accurately and on time. Working closely with warehouse teams, transport providers, customers, and internal stakeholders, you'll play an integral role in maintaining service levels, resolving issues proactively, and supporting the smooth flow of goods through our distribution network.
Key Responsibilities:
Coordinate and schedule outbound customer and inter-site deliveries to ensure service commitments and delivery deadlines are met.
Manage daily despatch activities, including generating orders, pick lists, manifests, and delivery documentation through the ERP system.
Act as the key point of contact for customers, transport providers, and internal stakeholders, providing proactive communication on delivery performance and service issues.
Monitor and resolve despatch, scheduling, and inventory discrepancies, escalating issues where required to minimise customer impact.
Coordinate vehicle movements and loading priorities to ensure efficient and timely despatch operations.
Maintain accurate records, reporting, and administration relating to logistics, inventory, invoicing, and delivery performance metrics.
Contribute to a safe, efficient, and continuously improving warehouse operation while upholding Fisher & Paykel's customer service standards and brand values.
About You
To be successful in this role, you'll bring:
Previous experience in a despatch, transport, logistics, warehousing, or supply chain environment.
Strong customer service skills and the ability to build effective working relationships.
Experience using ERP systems, ideally JD Edwards or similar.
Intermediate Microsoft Office skills, particularly Excel.
Excellent organisational and time-management skills with the ability to manage competing priorities.
Strong attention to detail and a commitment to accuracy.
Confident communication skills, both written and verbal.
A proactive mindset with a focus on problem-solving and continuous improvement.
Why Fisher & Paykel?
At Fisher & Paykel, you'll join a company that values people, encourages innovation, and supports growth. We offer:
The opportunity to work for a globally recognised premium brand.
A collaborative and supportive team environment.
Ongoing learning and development opportunities.
A culture built on trust, ownership, curiosity, and continuous improvement.
The chance to make a meaningful impact on our customer experience.
If you're looking for an opportunity to grow your logistics career with an organisation that genuinely values its people and customers, we'd love to hear from you.
Apply now and help us deliver a world-class customer experience, every day.
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Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
Fisher & Paykel Appliances Sydney, New South Wales, AUS Office
Macquarie Park, , , , Sydney, NSW , Australia, 2113
