Welcome to Warner Bros. Discovery... the stuff dreams are made of.
Who We Are...
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
SUMMARY OF POSITION: Warner Bros. Discovery (WBD) is looking for a Fraud Risk Analyst to join the Global Fraud & Abuse Operations Team to support in detecting and preventing risks across all WBD properties which includes Max "The One to Watch", Discovery+, Harry Potter Studio Tours, DC Universe Infinite, and more. This team is at the forefront of ensuring a seamless and frictionless experience for consumers while protecting the revenue of the business.
As a global unit, we are looking for candidates across our many offices around the world to support in our fight against fraud and abuse 24x7. A successful candidate will have a curious mind, who thinks outside the box, and who enjoys solving complex problems with data. If you have an interest in data analysis, investigations, stopping fraud, and, most importantly, advocating for the consumer, then this role is "The One to Apply".
Job Responsibilities
You will assist in optimizing risk decisions in the fraud platform by:
- Reviewing and validating the performance of machine learning models.
- Creating and reviewing fraud rules to complement the models or to support business policy rules.
- Providing feedback to the models to continually improve their efficacy.
You will drive opportunities through data by implementing:
- Anomaly detection alerts to capture potential fraud and abuse faster.
- Pro-active Investigative processes to find fraud and abuse trends that were incorrectly tagged by the model and update the tagging (i.e., false positives and false negatives).
You will collaborate with teams to drive a one culture mindset, such as:
- Payment Operations on chargeback monitoring and new and existing payment method risks.
- Customer service and ways to improve communications around payment fraud and abuse issues.
- Payment Product and Engineering teams on new feature requests and enhancements.
who assigns work to this position? (LIST titles) VP-DTC Financial solutions, Director, Fraud & Abuse Operations
TYPES OF DECISIONS MADE BY THIS POSITION?
Consumer transactional decisions that can prevent fraud losses for company or reduce friction for good consumers
TYPES OF DECISIONS THAT MUST BE APPROVED BY SUPERIOR:
The decision to accept or decline a transaction or to terminate & refund retroactively fraudulent and abusive behavior
SUPERVISORY RESPONSIBILITIES: Indicate Yes (Y), No (N), or Recommends (R)
Recommends - Works with a virtual team to accomplish goals
- Supervises other employees? ( N )
- Makes employment decisions? ( N)
If another position must approve employment decisions, please indicate title:
JOB QUALIFICATION STANDARDS
Work Experience
- At least 1+ years of experience in fraud analytics.
Education, Professional Training, Technical Training or Certification
- Bachelor's degree in Finance, Economics, Analytics, Statistics or other similar discipline or comparable business experience
Knowledge/Skills
- Proficient in SQL.
- Have directly worked with fraud vendors that use machine learning and rules systems.
- Experience in ETL processing and/or Data Visualization tools (Tableau, PowerBI, Looker) is a plus.
- Familiarity with payment industry regulations is a plus.
Other Requirements
- Schedule (could be either):
- Sunday - Thursday: 8am - 5pm local time
- Tuesday - Saturday: 8am - 5pm local time
Management has the right to add or change duties and job requirements at any time.
How We Get Things Done...
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
