Front of House Specialist

Where and how you can work
Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. This role is all about bringing the magic to life onsite, so you'll be based in our Sydney office Monday to Friday.
About the Vibe Group
As part of the People Supergroup, Vibe's mission is to create environments that cultivate Canva's culture and inspire us all to do the best work of our lives. As Canva grows, The Vibe Team needs to scale its operations in a way that can adapt to the ever-changing needs and complexities of the company, to take on new responsibilities and to contribute in strategic and meaningful ways. Currently, the Vibe team support several different functions including Hospitality Experience, Events and Engagement, Workplace Experience, Ground Control, and Facilities, Maintenance, and Construction.
The Vibe team cultivates Canva's culture by supporting our Canvanauts all over the world in Campuses, Hubs, and Remote work, creating and inspiring Peak Moments and empowering others to do the same, and by fostering connection. We enable Canvanauts to focus on having the most impact in their roles by having world class operations, and we make sure we all have fun along the way!
About the team
The Workplace Experience team is responsible for designing and launching many of the employee experiences and services Vibe are famous for around the world while curating a Vibe that is unique and special to Canvanauts. Our Workplace Experience team looks after office set up and operations, events & activations, plus all sorts of community engagement activities. The team are creative, hands on and know how to bring the fun!
The role is an integral part of Canva's Workplace Experience team, delivering a high-standard service that reflects Canva's values. This role focuses on the seamless operation of Canva's communal spaces, including the in-house café, bar, kitchenettes, and specialty spaces ensuring an exceptional hospitality experience for all Canvanauts. As the Front of House Specialist, you will coach junior staff, innovate offerings, oversee drink-related activations, and have an eye for detail to support keeping our spaces beautiful, contributing to Canva's unique workplace culture.
What you'd be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.
At the moment, this role is focused on:

• Overseeing the seamless daily operations of Canva's communal spaces, including the in-house cafe, bar, kitchenettes and specialty spaces, ensuring cleanliness, organisation and functionality.
• Leading and inspiring your team, providing clear direction, coaching, and support to achieve operational excellence and deliver exceptional experiences.
• Providing coffee service, including training on coffee machine operations and fostering a friendly and vibrant atmosphere.
• Setting up and hosting in-house events, drinks-based club activities and team celebrations, including Friday evening drink activations, ensuring RSA compliance and a welcoming environment for Canvanauts and their guests.
• Supporting the kitchen team with snack and beverage requests, such as pairing drinks with meals and curating front-of-house experiences that align with food offerings.
• Ordering, recording and managing stock of snacks, beverages and supplies across multiple buildings.
• Monitoring costs and contribute to the weekly tracking of expenses, ensuring efficiency and accountability
• Distributing deliveries daily, ensuring all spaces are well-stocked and prepared for service.
• Engaging with suppliers to refresh and innovate communal space offerings, enhancing the front-of-house experience.

You're probably a match if you

• Have a deep understanding of hospitality , with a passion for delivering exceptional service and curating memorable, beautiful experiences.
• Possess strong people leadership skills , with the ability to inspire, guide, and develop a team while fostering a positive and inclusive culture.
• Exhibit warmth, approachability, and excellent interpersonal skills, ensuring a welcoming atmosphere with Canvanauts.
• Are self-motivated and highly organised, with strong leadership abilities, capable of training and guiding a team, whilst managing multiple competing priorities.
• Show creativity and an open-minded approach to curating and enhancing the front-of-house experience through innovative ideas and activations.
• Thrive in an evolving workplace, demonstrating flexibility and a willingness to work autonomously and collaboratively as part of the broader Vibe team.

What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you!
Please note that interviews are conducted virtually and on-site.