.png)
Manage daily front office and guest services operations, including check-in, check-out, room inventory, VIP arrivals, guest concerns, and service standards. Supervise, coach, and train front desk staff, monitor guest satisfaction, support upselling and revenue initiatives, and promote hotel services. The role requires strong leadership, communication, problem-solving, PMS proficiency, and flexibility to work nights, weekends, and holidays.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a Front Office / Guest Service - Supervisor / Team Leader, you’re not just managing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
ResponsibilitiesHere’s what you’ll do during a typical day:
- Oversee daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
- Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
- Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
- Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
- Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Proven experience in a front office or guest service management role within the hospitality industry.
- Strong leadership and team management skills, with the ability to inspire and motivate staff.
- Excellent communication and interpersonal skills, with a guest-centric approach.
- Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
- Proficiency in hotel property management systems (PMS) and front office operations.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Similar Jobs at Hilton
Events • Food • Travel • Hospitality • Hotels & Resorts
Supervise the hotel operator team, manage schedules and performance, and ensure guest and internal calls are handled promptly. Coordinate guest requests across departments, train and coach staff, monitor communication systems, resolve escalated concerns, improve response times, and maintain service and performance reports. The role requires hotel operations or guest-service experience, strong leadership, proficiency with hotel communication systems and PMS, English fluency, and availability for varied shifts.
Top Skills:
Hotel Communication SystemsProperty Management Systems (Pms)
Events • Food • Travel • Hospitality • Hotels & Resorts
Leads daily hotel front office and guest services operations, overseeing check-in, check-out, room inventory, guest concerns, VIP experiences, and service standards. Supervises, coaches, and trains front desk staff while supporting guest satisfaction, hotel service promotions, occupancy, and revenue initiatives. Requires strong hospitality leadership, communication, problem-solving, PMS proficiency, English fluency, and flexibility to work nights, weekends, and holidays.
Top Skills:
Hotel Property Management Systems (Pms)
Software • Hospitality
Manage daily front office and guest services operations, including check-in, check-out, room inventory, VIP experiences, guest issue resolution, and service standards. Supervise, coach, and train front desk staff while monitoring guest satisfaction and supporting hotel revenue initiatives through upselling. The role requires strong leadership, communication, problem-solving, hospitality, and hotel property management system skills, plus flexibility to work nights, weekends, and holidays.
Top Skills:
Hotel Property Management Systems (Pms)
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
