The 'Global Business Process Expert Order Management' contributes to designing and implementing processes and systems related to order management (order management, stock availability, order confirmation, backorder processing, and master data). S/he serves as a specialist in order management providing process guidance and technical expertise in tangential systems like SAP SD, EWM and Logistics Execution.
Your RoleSupport the global Order-to-Fulfilment (O2F) team within the business process management organization, reporting activities to the O2F Global Business Process Owner.
Define business requirements and translate them into functional specifications and system capabilities. Contribute to gathering, preparing, loading data and testing those system capabilities.
Design, align, maintain and optimize business processes for order management, covering the entire lifecycle from receipt and validation to delivery. Focus on customer satisfaction, identifying opportunities to improve loyalty and differentiate from competitors.
Document processes, develop and disseminate training content, and support audits and quality certifications.
Execute workshops to conduct fit-gap analysis on processes and system capabilities.
Document functional specifications and write user stories as input for system development.
Process functional unit tests and support user acceptance testing.
Contribute to the development of change management and training strategies.
Drive adoption vs adaption workshops, assist stakeholders with process adherence and system operations.
Define and analyze metrics / KPIs / tools to monitor process adoption and performance.
Communicate effectively with internal and external stakeholders. Interact with key users/business experts to share information on global processes, validate, identify gaps, and check feasibility.
Extensive professional experience in order management, including ERP systems, preferably SAP (SD, LE, MM-IM, EWM, TMS), and specific features as ATP/aATP. Experience with CRM platforms like Salesforce is valued.
Thorough understanding and experience with order management processes and end-to-end process definition & design (M2O, O2C). Experience in SAP Signavio is a plus.
Experience in promoting and deploying changes in corporate organizations.
Proven ability in teamwork, project management, multidisciplinary team coordination, and training.
Clear thinker who can piece together functional requirements, processes, system capabilities and data flows.
Critical thinking and proactive approach to problem-solving. Strong analytical skills.
Open-minded self-starter, proactive, and collaborative.
Can inspire and motivate team members and stakeholders.
Strong written and oral communication skills for interacting with global and local stakeholders. English language required.
Brenntag operational experience is a plus.
Willingness to travel.
Exciting professional tasks and challenges in a diverse and secure working environment with the world market leader in the chemical distribution industry and DAX listed company
Our personalized onboarding program, guarantees that you will be off to a quick start
Dynamic multicultural work environment
Mobile working option: your professional and private life can be combined even better
A competitive remuneration package awaits you.
Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.
