The Global Process Owner (GPO) Sales Operations will be responsible for progressively developing governance and continuous improvement of process areas in the global sales operations organization. This role ensures that all relevant stakeholders are aligned on streamlined, scalable, and measurable processes. The GPO will champion process harmonization, cross-functional integration, and digital enablers to deliver measurable business value and customer impact.
While moving from local to global ways of working, this role helps design and put the global model into action. The global model will be adjusted over time, adding both regional improvements and global changes. The person in this role must understand local differences and problems, supporting the move toward shared global systems.
ResponsibilitiesAlign efforts with critical digital transformation programs (current and future)
Identify processes that need to be harmonized and lead structured problem-solving efforts
Assess and validate cross-functional impacts of proposed changes (e.g., RACI models, change impact maps)
Partner with key roles and functions to: identify opportunities, develop efficiencies, drive change, and synchronize process evolution with scalable system deployments
Define and monitor performance KPIs to drive decision-making and continuous optimization
Act as a change agent across regions and functions to ensure adoption and standardization
Keep up to date with industry best practices, benchmarking, and technology trends
Introduce process maturity models (e.g., APQC) to guide standardization efforts
10+ years in sales operations, business process management, or global transformation programs
Proven track record in leading cross-functional process redesigns
Strong knowledge of process governance, Lean/Six Sigma, and performance frameworks
Excellent stakeholder engagement, influence, and communication skill
Ability to navigate ambiguity and drive alignment in matrixed organizations
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $161,000 - $187,000
For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
