Job
Simpro is scaling rapidly, and we’re doubling the size of our Customer Success organisation in 2026. With strong global growth and an expanding product suite, we’re looking for a Customer Success Manager with sharp commercial instincts - someone who can build strong relationships, close opportunities within an exciting portfolio of clients, and grow their career in a high-performing SaaS environment.In this hybrid Customer Success / Account Management role, you’ll be the strategic partner for your customers - driving adoption, securing renewals, and uncovering meaningful growth opportunities. You’ll combine consultative customer engagement with the hunger and confidence to expand accounts and make an impact.
What You’ll Do
Drive adoption & customer value
Build proactive, regular engagement with your portfolio to ensure high utilisation and tangible outcomes.
Understand customer workflows and recommend best-practice optimisation.
Provide responsive, high-quality support across calls, email, and occasional site visits.
Retain, renew & grow accounts
Lead end-to-end renewal conversations, ensuring customers see Simpro’s long-term value.
Identify and close cross-sell and up-sell opportunities across modules, services, and training.
Act as a strategic advisor who confidently positions solutions that drive customer success.
Collaborate & advocate
Partner with Sales, Product, Support, and Implementation to deliver a seamless experience.
Bring customer insights back into the business to influence product and process improvements.
Build strong, trusted relationships with stakeholders at all levels.
What You’ll Bring
Experience in Customer Success, Account Management, or a similar customer-facing role within SaaS.
A customer-first mindset paired with strong commercial acumen.
Excellent interpersonal and communication skills, with the ability to influence and build trust.
Confidence identifying customer needs and translating them into clear recommendations.
Tech-savviness and a willingness to learn a broad, evolving product suite.
A driven, outcomes-focused attitude and the ability to thrive in a fast-growing environment.
What We Can Offer You
Novated leasing via salary packaging
Employee Assistance Program (24/7 confidential support on relationships, bereavement, finances)
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Enjoy up to 4 weeks a year of flexible 'Work from Anywhere'!
Talent Referral Program – get rewarded for referring a friend to join our team!
Casual dress and relaxed office environment
Fun team camaraderie and events
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .
Visit simprogroup.com/au/company/careers to learn more about us and our values.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role.
