Head of Customer Effectiveness & Analytics

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

• Deliver advanced insights that sharpen competitiveness and improve patient outcomes
• Co‑create smarter, integrated analytics to elevate our platforms and reporting
• Drive sales force execution excellence across ANZ & Asia Pacific
• Inspire and elevate a high‑performing team

ABOUT INNOVATIVE MEDICINE

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

THE OPPORTUNITY

Customer effectiveness and analytics is a critical enabler to drive competitiveness and improve patient outcomes. As the Head of Customer Effectiveness and Analytics ANZ you are part of the Commercial Excellence organisation (CE) and will be responsible for building best in class advanced analytics and integrated insights across ANZ.

Partnering with the various Commercial Teams (Sales & Marketing) and the wider Commercial Excellence Team (Business Insights & Analytics, Customer Experience & Capability Development), at a local & regional level, you will co-create new integrated approaches to improve our analytical platforms and reporting. By translating complex and diverse insights, you will identify business issues and opportunities, enabling the business to drive performance.

RESPONSIBILITIES

The top responsibilities of the role, focusing on elements unique to the role, potential challenging aspects, key stakeholders, critical projects and/or activities that will be a priority.

• Commercial Excellence Strategy – key member of the ANZ CE leadership team, contributor to creating ANZ CE strategy and translating to build industry leading analytics and insights to drive competitiveness .
• Leadership – lead a team and leverage their deep expertise in key focus areas in partnership with ANZ commercial leaders to unlock opportunities and identify business issues. Drive collaboration with the team, across business units and functions and across regional commercial excellence to deliver on strategies. Empower team members to execute and champion their careers and development.
• Change leadership – lead the ANZ organisation through change when introducing new technologies and enhancements. Inspire people to buy into change and provide clear vision and direction for the future.
• Sales force effectiveness – strategically enhance analytics functionality to provide insights to commercial teams and senor leadership to inform business decision making.
• Advanced analytics and insight generation – work collaboratively with local CE, commercial teams, BI&A and Data Science CoE to deliver integrated analytics across commercial performance metrics, marketing analytics and sales force effectiveness measures.
• Sales targeting and segmentation – lead and shape customer targeting and segmentation approach to enable operational excellence that aligns with business strategy and leverages new data sources and advanced analytics.
• Incentive planning - oversee incentive design including overarching program and target setting that aligns to business goals and objectives.
• Business insights technologies – in collaboration with the AP BI&A CoE shape the way we think about technology and the way we use in our marketing and sales operations across ANZ, working closely with IT to ensure we have the right technology enablers to build a highly effective data driven culture.
• Data systems and architecture - design the architecture of integration between CRM and other relevant technology platforms that span customer facing and digital customer engagement channels. Ensure appropriate data governance processes to ensure data integrity, quality, security and usability for data users

ABOUT YOU

Skills & Competencies

• Commercial acumen, business partnership and strong leadership
• Ability to navigate ambiguity while driving change
• External orientation with ability to translate external insights to internal outcomes
• Expert collaboration and ability to lead transformational change in complex, matrix environments 
• Advanced analytical skills and data governance
• Working knowledge of business insights technologies
• Excellent verbal, written and communication skills

Experience or qualifications that are critical to this position

• Expertise in sales analytics and platform capabilities
• Understanding of and application of marketing analytics
• Experience leading a team
• Bachelor’s degree in business, marketing, communications and/or science

Johnson & Johnson, as a world leader across multiple therapy areas, offers a dynamic environment with opportunities to learn and grow across a broad range of those therapeutic areas. We encourage candidates with a strong desire to learn and a willingness to adapt to new challenges to apply.

COMPANY CULTURE

• Competitive remuneration package.
• Continuous training and support.
• Award-winning leadership development programs.
• Inclusive, flexible, and accessible working arrangements.
• Equal opportunity employer supporting diversity and inclusion.

WHY CHOOSE US:

• Competitive remuneration package and continuous training.
• Supportive environment with award-winning leadership development programs.
• Inclusive, flexible, and accessible working arrangements for all.

OUR BENEFITS:

• Up to 18 weeks of parental leave to support new parents.
• 4 days of volunteer leave to give back to the community.
• Option to purchase up to 2 weeks of additional annual leave for extra time off.
• Enjoy a dedicated Wellbeing Day to prioritize self-care.
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities.
• Access to an Employee Assistance Program for personal and professional support.
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support.
• Life insurance coverage for added peace of mind.

 And much more...

Great Place to Work® Certified– 2025
Great Place to Work® Certification recognises employers who create outstanding employee experience. The certification process is recognised worldwide as the global benchmark for identifying outstanding workplaces.   

Johnson & Johnson - Australia and New Zealand was certified as a Great Place to Work® in ANZ in its first year of participation.

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