Head of Employee Relations

Newcastle, NE12 8BU

Salary: £45,000 - £55,0000 per annum

Working Hours: 40 hours per week – 9am to 6pm, Mon-Fri (Hybrid)

Holidays: 25 days plus bank holidays

Verisure are in search of a new Employee Relations Manager! (Extensive Employee Relations and Management experience is essential)

This role is based within the HR department, and you will be reporting directly to the HR Director, The Employee Relations Manager is responsible for facilitating employee relations and resolving human resource issues on behalf of the the company from a start up perspective.

The Employee Relations Manager will be dealing with everything related to employee and management relations, but also health and safety at work to help employees and management understand each other.

They will manage a team of 2 ER Advisors and will work closely with the HRBP team to provide advice, guidance and support and be a subject matter expert on the full employee lifecycle, ensuring a high-quality service to employees and managers.

Your key responsibilities include but not limited to:

Employee Relations:

• Lead and develop the ER team to deliver a high-quality service across the full employee lifecycle.

• Manage and be the point of escalation on various ER queries throughout the Company working in conjunction with the HR services and other stakeholders.

• Support the ER team and HR Business Partners with complex employee relations issues.

• Create and improve processes associated with HR policy and employee relations issues

• Train managers on specific ER topics

• Develop effective working relationships with internal and external clients and continually search for ways to increase client satisfaction.

• Keep up to date with employment legislation and employee relationship trends and support the development of ER/HR function.

• Oversight of long-terms absences and Occupational Health referrals.

• Liaise with internal and external stakeholders for Home Office sponsorship

Health, Safety and Wellbeing:

• Promote and develop a positive health and safety culture throughout the Company.

• Ensure compliance with all H&S legislation by working closely with external advisors and internal stakeholders.

• Chair the monthly H&S Committee meeting and be responsible ensuring the action plans are completed.

• Ensure accidents, incidents, near misses and diseases are properly reported, recorded and investigated.

• Promote and champion health and wellbeing.

Key Skills and Experience

• Proven ability to lead and motivate a team

• Excellent knowledge of employment law and how to practically apply it within a fast-paced organisation.

• Strong interpersonal and communication skills, both oral and written

• Analytical with good attention to detail when reviewing data and process

• Ability to work under pressure, maintaining accuracy whilst achieving timescales

• High computer literacy including advanced skills in MS Excel, Word, PowerPoint and Outlook

Professional qualifications and education

• Chartered CIPD (or equivalent)

Benefits Package

We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include:

• Onsite subsidised staff restaurant

• Hybrid working (up to 2 days WFH)

• Birthdays Off

• Discounted Gym & Health Club Membership

• Contributory Pension

• Free parking at Quorum Business Park near businesses such as Concentrix and Tesco Bank (Subject to Permit)

• Bupa Private Healthcare and MediCash Cash Plan

• PerkBox - discounts from major retailers such as Morrisons, M&S, Sainsburys, Tesco, Amazon and others.

• Enhanced Maternity & Paternity Schemes

• Employee Referral Cash Reward

• Employee Alarm Discount

• Cycle to work scheme

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.

About Us

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Ready to join our team

and make your dream job a reality? Apply today and we’ll get in touch!

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates.