Head of Engineering - Customer Digital & AI

Do work that matters
Our Crew Tech Leads are technology leaders who love to build and lead high-performing teams and chapters. They work closely with business executives to drive enduring value for our customers. As curious, lifelong learners, they serve as connectors, facilitating open communication and establishing meaningful professional relationships to achieve great outcomes for our organization, customers, and community.

See yourself in our team
In Customer Digital and AI (CDAI) Technology, we aim to become the leading retail bank, powered by the next horizon of technology. We achieve this by collaborating with our retail colleagues to solve problems with customer centricity and technical innovation. We cultivate a world-class team of empowered people and build technology solutions for the future.

We support our people with the flexibility to balance where work is done, with at least half your time each month connecting in the office. We also offer various flexible working options, including changing start and finish times, part-time arrangements, and job sharing.

Your impact and contribution
As a Crew Tech Lead within CDAI, you will be a technology thought leader driven by a desire to create exceptional digital experiences. This role covers several key customer experiences including onboarding, account and transaction viewing, payments interactions and ai in app.

Drawing from your strong technology experience, you will constantly push the boundaries to deliver outcomes that fundamentally shift the customer experience and unlock more value. Your passion for solving complex problems is key to developing high-quality solutions.
 

You have a high tolerance for complexity and ambiguity, coupled with the resilience and tenacity to see things through. You have experience working in a fast-paced, agile environment and use leading practices with an appreciation for the value of continuous delivery and user testing. You thrive when given the autonomy to drive a talented team from strategy through to, design, development, testing, and release. You are also passionate about being active in the broader merchant payments community, constantly keeping up to date with evolving digital and technology innovations.

Here, you will collaborate with the best engineers in the country, emphasizing open communication, quality work, and a culture of excellence. Your hard work will pay dividends, with flexibility, great rewards, and the ability to drive your own career growth, knowing you will have our support every step of the way.

We’re interested in hearing from people who
 

We are here to build world-class experiences for our customers that go beyond design to improve the financial wellbeing of each user. As a team we’re constantly striving to be the best, pushing the boundaries to provide an unrivalled, personalised user experience across every product. Our diverse teams are dedicated to learning, sharing knowledge and continuous improvement. Innovation, passion and creativity shape our culture.

• Are inspirational technology leaders - you leverage a powerful combination of technical skill and people leadership and you’re passionate about supporting and advocating for your teams.
• Have a broad yet knowledgeable background in digital customer onboarding, including an understanding of Customer KYC.
• Has experience working with customer payments, and familiar with the various payment rails such as BPay and NPP.
• Has embraced AI in their daily work and can drive AI into both our customer interactions and employee’s day to day. Ideally you should have sufficient demonstratable knowledge of AI frameworks and solutions.
• Form trusted relationships with stakeholders focussed on mutual accountability for tech delivery and value generation from prioritised initiatives.
• Are tech delivery experts able to successfully establish an engineering culture with DevSecOps delivery across our platforms and pipelines.
• Have a successful track record of large-scale agile delivery, establishing roadmaps, managing dependencies and mitigation of delivery and delivered risk.
• Have experience delivering within funding allocations, including managing downstream costs.
• Can create sustainable tech ecosystems through driving exceptional design, refactoring and technical debt elimination - all whilst ensuring best practices and tooling to improve governance and controls.
• Empower their teams to deliver autonomously by removing technology blockers, streamlining process and decoupling applications.
• Have a demonstrable understanding of enterprise data standards, supplier management, application modernisation and reference architecture.
• Are motivated by growing and developing people – you take ownership of the performance management and career progression of your teams.

Working with us
 

Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.
 

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
 

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across our technology hubs in Sydney and Melbourne. We really love working here, and we think you will too.
 

If this sounds like you, apply today!