This is a remote position.
About OptizonOptizon is a thriving e-commerce company behind multiple successful brands sold on Amazon.com. Our vision of delivering a 6-star experience to our customers through best-of-breed systems, data, and AI-powered innovation propels us forward and is at the heart of how we conduct our business. We are headquartered in Melbourne, Australia, but have a remote and dynamic team spread across various regions worldwide.
We are looking for a highly skilled Head of Marketplace Operations to lead and optimize our Amazon operations across multiple brands. This is a senior, hands-on leadership role suited for someone with deep Amazon marketplace expertise, strong operational instincts, and the ability to drive performance across supply chain, customer experience, and AI-driven strategy in a fast-paced environment.
Marketplace Operations – Amazon Focus
-
Oversee day-to-day Amazon operations across multiple brands, ensuring optimal performance across listings, account health, pricing, fulfillment, and compliance.
-
Manage growth initiatives including new product launches, keyword optimization, promotions, and advertising strategies.
-
Monitor sales velocity, customer metrics, and profitability across brands to guide strategic decision-making.
-
Resolve high-impact issues with Amazon (e.g., listing suspensions, chargebacks, policy violations) quickly and effectively.
Supply Chain & Fulfillment
-
Direct end-to-end supply chain operations including procurement, inventory forecasting, 3PL coordination, and FBA/FBM logistics.
-
Optimize inventory turnover and working capital while avoiding stockouts and overstock.
-
Collaborate with sourcing teams and suppliers to improve lead times, reduce cost of goods sold (COGS), and strengthen vendor reliability.
-
Ensure seamless integration of systems across order management, logistics, and warehouse operations.
Customer Experience & Support
-
Lead customer service strategy across all Amazon touchpoints, with a focus on maintaining excellent ratings and response time.
-
Implement SOPs and automation tools to streamline post-sale communication, returns, and warranty processes.
-
Drive initiatives that increase customer satisfaction, reduce negative feedback, and boost repeat purchases.
AI-Driven Operational Strategy
-
Leverage AI tools and automation platforms to enhance operations in areas like forecasting, ad performance, competitive analysis, and customer service.
-
Evaluate and implement AI-based solutions for product research, content optimization, marketing automation, and process improvement.
-
Stay ahead of emerging tech trends that can drive efficiency and edge in e-commerce operations.
Leadership & Cross-Functional Management
-
Manage and grow cross-functional teams across operations, supply chain, and support.
-
Build scalable systems and infrastructure to support growth across multiple Amazon brands.
-
Work directly with the CEO and leadership team to align operational strategy with revenue and profitability goals.
-
Maintain and improve KPIs across operational areas — delivery speed, in-stock rates, customer satisfaction, and operational cost per order.
Requirements
Must-Have
-
5+ years of experience in Amazon marketplace operations or e-commerce management.
-
Proven track record managing multi-brand Amazon accounts end-to-end.
-
Deep knowledge of Amazon Seller Central, FBA/FBM, and account health management.
-
Strong analytical and data-driven decision-making skills.
-
Experience with supply chain management, 3PL coordination, and inventory optimization.
-
Familiarity with AI and automation tools for e-commerce operations.
-
Excellent communication, leadership, and cross-functional management skills.
Nice-to-Have
-
Experience managing Amazon PPC and advertising strategy.
-
Background in consultancy or agency environments managing multiple client brands.
-
Experience mentoring or building operations teams.
-
Experience managing 7-figure brands/accounts on Amazon.com
